Intake and Resource Referral Specialist

Lutheran Services in Iowa • Des Moines, IA

1d

About The Position

LSI, a human services agency with a long history of serving children, adults, and families, is seeking an Intake and Resource Referral Specialist. This part-time position (20 hrs/week) serves as the first point of contact for inquiries about services, aiming to help immigrants and refugees reduce barriers to community integration and self-sufficiency. The role involves coordinating assessments, collaborating with internal teams, and maintaining knowledge of available services and community resources. Occasional after-hours or weekend work may be required.

Requirements

• Bachelor's degree in a human services or related field or High school diploma or equivalent with 4 years experience in working with or providing services to children and families.
• Experience should demonstrate proficiency in offering customer service and community engagement and navigating community resources for underserved populations.
• Fluent in English, both spoken and written.
• Requires a valid driver's license, auto insurance, a good driving record and the ability to pass an extensive background check including checks of the Dependent Adult and Child Abuse registries, Sex Offender registry and a criminal history check.

Nice To Haves

• Ideal candidates will speak a second language.
• Bachelor's degree in health or human services related field strongly preferred.
• Minimum of two years' experience in social services, case management, intake / referral services and/or immigrant and refugee community services.
• Experience working with diverse communities and knowledge of community and state resources preferred.
• Proficiency in language(s) spoken by LSI's clients is desired.

Responsibilities

• Provide the first point of contact for inquiries for services, to support individuals reduce barriers to work towards community integration and self-sufficiency.
• Processes and assists with referral, intake and assessments through phone calls, walk-ins and/or emails for LSI's Immigrant and Refugee Community Services.
• Coordinates assessments with individuals to determine appropriate programming needs and assist them in reducing barriers to access and understand available services and community resources.
• Collaborates with Coordinator team, Program Supervisors and/or Caseworkers to assess referrals, admissions and services to ensure high and efficient quality of service to clients in a plan of action that supports client goals.
• Intake and Resource Referral Specialist must be knowledgeable of Immigrant and Refugee Community Services programming options as well as community resources.

Benefits

• A competitive salary
• A 401(k) with employer match
• Generous paid time off
• A flexible work schedule
• Comprehensive benefits, including health, dental, life, and vision insurance
• Career-building opportunities
• Special Team LSI perks like pet insurance, and cell phone discounts through Verizon
• Many LSI employees also qualify for student loan forgiveness programs.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: Associate degree