Intake and Conflicts Services Coordinator

Troutman Pepper Hamilton Sanders • Philadelphia, PA

1d • Hybrid

About The Position

The Intake & Conflicts Services Coordinator will manage all emails received in the Intake & Conflicts Services and Intapp Help inboxes, including answering questions as appropriate, assisting with correcting Intapp requests, and forwarding emails to the appropriate ICS team members for follow-up and response. The Firm will comply with any applicable city or state workplace mandates in effect in regards to Covid-19. This position description is intended to describe the general content of and requirements for the performance of the job. The statements contained in the position description are not necessarily all-inclusive and additional duties and responsibilities may be assigned as determined by business needs. This position description does not constitute a written or implied contract of employment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

• Demonstrated ability to create an organized and easy-to-follow system and/or process for others.
• Ability to handle multiple tasks and duties simultaneously.
• Independently motivated, with the ability to take on tasks and duties without immediate direction.
• Highly organized, with the ability to handle many diverse projects simultaneously and meet tight deadlines.
• Effective problem-solving abilities.
• Excellent communication skills, both written and verbal.
• Strong knowledge of productivity tools, such as Microsoft Office Suite.
• Minimum of two (2) years of experience in administrative or customer support or similar role.

Nice To Haves

• Familiarity with Intapp and Aderant a plus.

Responsibilities

• Manage all emails received in the Intake & Conflicts Services and Intapp Help inboxes, including answering questions as appropriate, assisting with correcting Intapp requests, and forwarding emails to the appropriate ICS team members for follow-up and response.
• Process Client Matter Maintenance requests in Intapp.
• At the request of the Intake Attorneys, close matters and/or client numbers in Aderant.
• Pull new client engagement letters from Intapp requests and upload to the Client Terms Portal as appropriate and required.
• Upload outside counsel guidelines and associated documents to the Client Terms Portal.
• Assist the ICS New Hire Team by uploading candidates’ lateral hiring questionnaires and resumes to the Lateral Tracker in SharePoint and creating conflict check results charts for lateral partners and counsel.
• Schedule orientation meetings for all lateral partners and counsel with appropriate members of ICS.
• Facilitate scheduling of conference calls for lateral candidates requiring ethical screens with appropriate members of ICS.
• Work with relevant departments to ensure new matters progress efficiently for inclusion and loading into Firm systems.
• Work with other Firm departments to update clients on actions and timing when there is a need for custom IP matter numbering.
• Periodically provide training to Firm employees on Intapp and to process for submitting requests.
• Submit receipts in Chrome River for Philadelphia Intake Attorneys to support expense processing.

Benefits

• The Firm will comply with any applicable city or state workplace mandates in effect in regards to Covid-19.
• Equal Employment Opportunity Troutman Pepper Locke adheres to a policy of equal opportunity and will make all employment decisions, which include hiring, promotion, transfer, demotion, evaluation, compensation and separation, without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, pregnancy, citizenship, disability, genetic information, marital or armed forces status and any other classification as protected by law.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 501-1,000 employees