V104 - Intake and Communications Coordinator
About The Position
As an Intake and Communications Coordinator at Job Duck, you will play a key role in creating a positive and professional first impression for prospective clients. This position combines client intake, relationship building, scheduling, and multi channel communication to ensure every individual receives exceptional support throughout the onboarding journey. You will serve as a trusted point of contact, helping guide potential clients through consultations, appointments, and next steps while maintaining accurate records and seamless communication. Success in this role comes from being highly organized, proactive, empathetic, and confident in managing multiple priorities while delivering outstanding client service. If you enjoy meaningful interactions, thrive in a fast paced environment, and take pride in creating exceptional experiences, this opportunity is for you.
Requirements
- Fluent in English and Portuguese
- Excellent verbal and written communication skills
- Strong client service and customer relationship management skills
- Highly organized and detail-oriented
- Professional and polished communication style
- Strong multitasking and prioritization abilities
- Proactive and solution oriented mindset
- Empathetic and client focused approach
- Ability to work independently and as part of a team
- Excellent time management skills
- Appointment scheduling and calendar coordination
- Administrative support experience
- Client intake and onboarding experience
- Accurate data entry and record management
- Adaptability and flexibility
- Professional phone etiquette
- Accountability and follow through
- Ability to maintain confidentiality and professionalism
Responsibilities
- Partner with leadership and client management teams to maintain an efficient intake pipeline
- Manage communications through phone, email, Instagram, and WhatsApp
- Update intake records and documentation within LegalBridge
- Maintain detailed and accurate client information within case management systems
- Take accurate messages and ensure timely follow up
- Respond to client inquiries with professionalism and empathy
- Perform additional intake and administrative duties as assigned
- Support a seamless, organized, and client centered intake experience
- Monitor multiple communication channels throughout the day
- Assist with outreach initiatives and re engagement efforts
- Triage incoming communications and route inquiries appropriately
- Follow up with prospective clients regarding retainer agreements and next steps
- Prepare and distribute retainer agreements
- Coordinate calendars and appointments for attorneys and team members
- Schedule paid consultations, complimentary consultations, and client meetings
- Conduct intake consultations and guide prospective clients through the onboarding process
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
