Intake Administrator - Ohio Rise

Unison Health•Toledo, OH

19h

About The Position

This position provides essential administrative support to the OhioRISE Intake Department by ensuring the timely, accurate, and efficient processing of referrals, client information, and departmental communications. The Intake Administrative Support Specialist plays a key role in facilitating access to services by creating and maintaining member records, monitoring referral activity, coordinating outreach efforts, and managing centralized communication channels, including the OhioRISE administrative email. This position helps ensure smooth intake operations while supporting quality service delivery to members and families.

Requirements

Requires a high school diploma or GED
At least 3 years’ experience in healthcare, behavioral health, or administrative support
Must be proficient in computer systems including Microsoft Word, Excel, and electronic health records
Strong organizational and time management skills
Must be able to prioritize tasks and work under frequent interruptions
Excellent written and verbal communication skills
Ability to work independently and exercise sound judgment
Ability to maintain confidentiality and handle sensitive information appropriately
Must demonstrate professionalism and strong customer service skills
Comfortable working with individuals experiencing behavioral health challenges
Requires CPI 90 days following hire.
Must be able to work independently and make independent decisions when situations warrant such action.

Responsibilities

Monitor, review, and track incoming referrals to ensure timely processing and access to OhioRISE services.
Create, maintain, and update member charts and records within the electronic health record system, ensuring accuracy and completeness of documentation.
Coordinate with intake staff, families, providers, and community partners to support referral follow-up and service engagement.
Conduct outreach activities, including follow-up calls and communication with members and stakeholders regarding services and next steps.
Manage the OhioRISE administrative email inbox by reviewing, prioritizing, routing, and tracking communications to ensure timely responses.
Collect, compile, and maintain intake and referral data, assisting with reporting, audits, performance metrics, and data integrity efforts.
Provide professional customer service and administrative support to clients, families, team members, and external partners while maintaining a service-oriented approach.
Participate in training, supervision, and team meetings while adhering to agency policies, confidentiality requirements, compliance standards, and other assigned duties.