Insured and Industry Agent

WCB-Alberta•Edmonton, AB

1d•CA$59,647 - CA$66,240•Hybrid

About The Position

People are at the heart of everything we do. If you value service, care, excellence, trust and fairness, you’ll fit right in. You'll play an important role in making a difference that creates a safer, healthier and stronger Alberta by putting people first. We work together every day to help minimize the impact of workplace injuries and illnesses on Alberta workers and employers. As the independent operator and administrator of the province’s Workers’ Compensation Act, WCB-Alberta provides protection for over two million workers and nearly 200,000 Alberta employers. Our employees are inspired to make a positive impact on the lives of injured workers and businesses throughout the province.

Requirements

Post secondary education or the equivalent combination of work experience with employers is preferred.
Experience in claims’ environment.
Working knowledge of WC Act/Regulations.
Experience working with Employers in a WCB setting is preferred.
Experience working with eCO, PAM, Microsoft Excel.
Demonstrated ability to work as a team.
Knowledge of Industry Classification an asset.
Demonstrated independent decision-making skills and the ability to work in a high-volume work environment.
Demonstrated exceptional communication and investigative skills are required.
Proven customer focus, building strong relationships and delivering solutions that meet customer needs and expectations.

Nice To Haves

Knowledge of Industry Classification an asset.

Responsibilities

Accurately assigns complex insured accounts and industry classifications to high-volume claim files to ensure correct cost attribution and compliance, including multi-account employers, government programs, personal coverage, and specialized industries.
Review and verify insured account and policy details on claim files, correcting errors to ensure accurate claim cost attribution and records integrity.
Assess claims for Workers Compensation Act coverage and conduct audits of Time Loss and No Time Loss claims to support compliant, consistent claim processing decisions.
Apply the Workers Compensation Act to evaluate claim eligibility and deny non‑covered “Notice Only” claims based on legislative and policy requirements.
Partner with claim owners and stakeholders to resolve account or cost discrepancies, explain claim cost reallocations, and communicate coverage determinations in accordance with the Workers Compensation Act.
Accountable for investigating employers with Personal Coverage and identify Government Programs.
Train and coach registration and claims processing staff to accurately attach insured accounts, policies, government programs, and personal coverage to claims.
Review claims and re-assign them for adjudication according to the transfer criteria.
Address all internal and external inquiries and educate stakeholders.