Insurance Support Representative I

SFM - The Work Comp Experts•Bloomington, MN

7h•Hybrid

About The Position

We’re looking for a detail-oriented, customer-focused professional to support our insurance operations and business teams. In this role, you’ll play a key part in processing claims, managing documentation, and delivering excellent service to internal partners, policyholders, and external stakeholders.

Requirements

1+ year of experience in a customer service or office support role, with a strong service mindset.
Excellent attention to detail and accuracy, especially when handling data entry and document processing.
Strong communication skills, with the ability to interact professionally with a wide range of internal and external stakeholders.
Ability to manage multiple priorities and stay organized in a fast-paced environment.
Proficiency in Microsoft Office (Word, Excel) and comfort working with databases and digital systems.
Confidence in problem-solving and navigating challenging situations with limited direction.

Nice To Haves

Experience with multi-line phone systems and handling high-volume calls is a plus.
Familiarity with scanning and working in a paperless or document imaging environment is preferred.

Responsibilities

Provide high-quality customer support to internal teams, agents, policyholders, medical providers, and injured workers, ensuring professional and timely communication across all interactions.
Process insurance applications, claims, and payments by accurately entering and verifying data from multiple sources, including internal databases and external systems.
Review and interpret documents such as First Reports of Injury, medical bills, and reimbursement requests to ensure proper claim setup and payment processing.
Manage workflow queues by completing data entry, research, and processing tasks with a high level of accuracy and efficiency.
Handle inbound phone calls, gather critical information, document interactions, and clearly communicate next steps to customers.
Support document management processes, including mail handling, scanning, indexing, and maintaining compliance with record retention standards.
Operate and maintain office equipment such as scanners, postage meters, and printers, ensuring smooth daily operations.
Collaborate with team members by providing backup support, contributing ideas for process improvements, and assisting with special projects as needed.