Insurance Smart Apps Architect

DXC Technology • Charleston, SC

12d

About The Position

DXC Technology is seeking a ServiceNow Smart Apps Architect to provide technical leadership for the design and development of applications built on ServiceNow Financial Services Operations (FSO) and the Assure Platform. The architect will shape Smart Apps architecture and technical direction, designing scalable, secure, reusable, and upgradeable solutions for insurance business processes.

The role works with product, engineering, security, cloud operations, enterprise architecture, and customer delivery teams to translate business and technology strategies into practical solutions. It defines how Smart Apps use ServiceNow capabilities, workflow automation, APIs, events, integrations, and enterprise data platforms to deliver digital experiences for insurance customers. The position also guides architecture governance, delivery execution, and shared technical practices across teams.

Requirements

• Substantial experience designing enterprise applications, SaaS solutions, or complex software platforms across the full delivery lifecycle.
• Demonstrated experience architecting scoped applications, workflow-driven solutions, reusable components, and release practices on ServiceNow.
• Working knowledge of ServiceNow Financial Services Operations and applying its data, process, and experience capabilities to insurance-oriented applications.
• Ability to design across ServiceNow, Assure Orchestration, Insurance Services, the Assure Platform, and core insurance administration applications.
• Experience designing responsive interfaces, REST APIs, webhooks, event-driven patterns, governed data products, data synchronization, ServiceNow Workflow Data Fabric integrations, security protocols, error handling, and observability.
• Experience with Git-based source control, automated pipelines, configuration promotion, testing, approvals, rollback, and release traceability.
• Knowledge of tenant isolation, RBAC, identity federation, OAuth, SAML, OIDC, encryption, secrets management, privacy, audit, and least-privilege design.
• Ability to explain architecture clearly to executives, customers, architects, engineers, and operational teams while driving decisions across organizational boundaries.
• Bachelor’s degree in computer science, information technology, software engineering, or a related discipline, or equivalent relevant professional experience.

Nice To Haves

• ServiceNow CSA, CAD, Certified Application Architect, Certified Technical Architect, or comparable credentials.
• Experience with policy, billing, claims, servicing, regulatory, or financial services operations.
• Experience with App Engine Studio, Studio, Flow Designer, IntegrationHub, UI Builder, Automated Test Framework, Application Repository, source control integration, and update governance.
• Knowledge of Terraform, scripting, pipeline orchestration, platform provisioning, and environment configuration automation.
• Experience with API management, microservices, event platforms, containers, identity services, monitoring, and resilient cloud design.
• Ability to evaluate and incorporate AI, automation, analytics, and agentic workflow capabilities where they provide measurable business value.

Responsibilities

• Define the target architecture for Assure Smart Apps across ServiceNow FSO, the Assure Platform, Assure Orchestration, Insurance Services, integrations, data services, and insurance administration applications.
• Create reference designs, guardrails, shared components, and standards that support consistency, reuse, tenant isolation, security, and upgradeability.
• Establish reusable patterns for ServiceNow Workflow Data Fabric, governed data products, APIs, events, messaging, and enterprise integration.
• Determine when to use native FSO capabilities, scoped application components, workflow services, configuration, or Assure-specific extensions for insurance use cases.
• Guide responsive user experiences, workflows, approvals, orchestration flows, events, notifications, and API interactions.
• Define how Smart Apps consume governed data products and integrate with transactional APIs, events, messaging, ServiceNow Workflow Data Fabric, and enterprise data platforms.
• Determine appropriate integration patterns involving APIs, data products, events, IoT technologies, pipelines, change data capture, federation, and approved connectors.
• Define how customer schema, feed, event, and metadata changes are detected, governed, and incorporated without tightly coupling Smart Apps to individual customer implementations.
• Define source control, branching, automated testing, configuration capture, approval workflows, rollback practices, and release traceability across environments.
• Run design reviews, document decisions, manage exceptions, represent Smart Apps in governance forums, and ensure adherence to ServiceNow, Assure, security, and SaaS standards.
• Translate architecture into implementation guidance, acceptance criteria, reference implementations, backlog direction, and reusable templates.
• Coach architects and engineers, review critical designs, promote approved patterns, and build shared understanding across product, platform, delivery, and operations teams.

Benefits

• The work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior