Insurance Program Coordinator 1

State of Connecticut•Hartford, CT

1d•Hybrid

About The Position

The State of Connecticut, Department of Insurance (CID) is seeking an Insurance Program Coordinator 1 – Consumer Outreach and Education to lead the Division’s external facing engagement and public communication initiatives. In this pivotal role, you will design, manage, and elevate consumer outreach programs, educational resources, digital communication tools, and public information campaigns that help residents navigate complex insurance issues with confidence. You will coordinate statewide outreach events, develop accessible educational materials, oversee AI driven and automated support systems, and administer the Division’s Freedom of Information (FOI) processes—all while collaborating with legislative, legal, enforcement, and communications partners to ensure transparency, accuracy, and meaningful public engagement. This is an exciting opportunity to strengthen consumer trust, enhance service delivery, and support the Department’s mission to protect and inform Connecticut’s insurance consumers. Our mission at the State of Connecticut, Connecticut Insurance Department (CID) is consumer protection. The department carries out its mission by enforcing state insurance laws to ensure policy holders are treated fairly, by providing assistance, outreach and education to help consumers make sound choices and by regulating the industry in a fair and consistent manner that fosters market competition for availability of insurance.

Requirements

Eight (8) years of experience in insurance regulation, the insurance industry, managed care or health care administration.
At least one (1) year of the General Experience must have been in a lead capacity over professional staff.
Considerable knowledge of financial and business operations, statutory accounting and examination financial procedures related to insurers, fraternal benefit societies, hospital and medical service corporations and health maintenance organizations; health benefits, case management, utilization review and managed care appeals processes; consumer issues in area of health insurance or managed care; program development and management in areas of health care, health insurance and customer service
Knowledge of and ability to apply relevant state and federal laws, statutes and regulations
Ability to apply management principles and techniques
Knowledge of business operations of health care providers and health maintenance organizations
Knowledge of methods used by other state insurance regulatory bodies
Knowledge of in-service training and instructional methods
Knowledge of economic and research techniques
Knowledge of state legislative process
Considerable interpersonal skills
Oral and written communication skills
Ability to interpret proposed legislation and determine application and impact on program

Nice To Haves

Experience coordinating public outreach, community engagement, or consumer education initiatives, including event planning, presentations, stakeholder follow-up, and development of outreach materials.
Experience developing, editing, or maintaining public-facing educational content, including web pages, FAQs, notices, alerts, brochures, presentations, or similar informational resources for external stakeholders.
Experience working with consumer protection, insurance, health care, financial services, public administration, regulatory, or similar subject matter.
Experience managing, supporting, or administering Freedom of Information, public records, records management, document review, or similar compliance-based processes.
Experience using data, metrics, tracking tools, or reports to evaluate program activity, customer service performance, outreach impact, digital engagement, or operational outcomes
Experience preparing written summaries, briefing materials, reports, and standard operating procedures.
Experience supporting digital customer service tools, call center resources, website content, automated workflows, chatbots, Interactive Voice Response (IVR) systems, or similar public-facing technology platforms.

Responsibilities

Directs staff and operations of assigned program(s)
Coordinates and plans program(s) activities
Formulates or assists in formulation of program(s) goals and objectives
Interprets and administers pertinent laws and regulations
Assists in preparation of program budget
Maintains contacts with individuals both within and outside of division who might impact on program activities
Develops, implements and manages training programs for assigned staff consisting of on-the-job training, in-house training programs and formal education
Resolves disciplinary issues
Schedules field, financial, market conduct or any other related examination and/or audits of domestic insurance companies including captive companies
Develops, implements and manages programs and activities related to regulation of insurance companies
May review financial analysis of companies, captive companies, holding companies, CPA audit reports and actuarial opinions related to foreign company application for licensure in Connecticut
May review examination, work papers and final reports
May direct insurance fraud and licensee enforcement related investigative activities
May manage development and implementation of managed care and/or utilization review regulatory functions and other related activities
Performs related duties as required