Sales and Service Insurance Professional

Military Spouse Corporate Career Network•Chesapeake, VA

5d•Hybrid

About The Position

USAA is seeking dedicated professionals for insurance sales and customer service opportunities. This role offers a comprehensive, fully paid six-month training program designed to equip individuals with the necessary skills to support members independently. The program includes training materials, class discussions, hands-on training, e-learning modules, and instructor-led guidance. USAA invests in its employees by covering all licensing costs. After six months of in-office training, there is an opportunity to work offsite two days a week. The company offers various schedules and a shift differential for evening and weekend hours. Military veterans and spouses are highly encouraged to apply. Relocation assistance is not provided. As part of the licensing training, employees are required to obtain a property and casualty license within their third week of employment, with study materials and exam attempts covered by USAA. Additional state licenses may be acquired during the first 90 days. The role involves providing customer service, sales, and retention activities for USAA Property & Casualty personal line products, assisting members with new and existing policies, and offering advice to ensure their financial security through various contact channels.

Requirements

Must obtain a property and casualty license for your state of residency by your third week of employment.
Maintain required Property & Casualty license and state registrations.

Nice To Haves

Acquire additional state licenses to better serve our members.

Responsibilities

Facilitate the Property & Casualty member experience by handling inbound and outbound phone calls, emails, or other contacts from members.
Apply developing knowledge of personal lines' insurance to assist members with foundational to moderately complex quotes, binding new business, rating, policy, billing, payment, underwriting, contract and coverage provisions, and premium changes for insurance products and services.
Maintain respective trailing documents for all states.
Identify, evaluate and understand member needs to consistently provide complete and accurate advice and solutions for insurance products and services.
Provide detailed issue diagnosis while minimizing member transfers, escalations and call backs.
Efficiently operate in a contact center environment and navigate multiple systems and programs while maintaining an engaging member interaction that may occur across multiple channels.
Maintain required Property & Casualty license and state registrations.
Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

Benefits

Fully paid six-month training program
All training materials
Class discussions
Hands-on training
E-learning modules
Instructor led guidance
Payment for all licensing costs
Study materials for licensing
Payment for up to 3 licensing exam attempts
Shift differential of 15% for weekday hours worked after 6:00 pm local time and any hours worked on Saturday or Sunday.