Insurance Operations Support Associate

Caradoc Townsend Mutual • Waterford, ON

1d • CA$42,500 - CA$47,500 • Onsite

About The Position

The Insurance Operations Support Associate role is a front-facing position and a key contributor to the efficiency and effectiveness of our insurance operations. This role supports all departments by combining administrative excellence with a strong operational mindset— supporting consistent processes, service quality, and day‑to‑day insurance operations across the organization. It offers hands‑on exposure to multiple areas of the business, helping you build a broad foundation in insurance operations during your first year. As a mutual insurer, we are owned by our customers. Their needs are always our highest priority, and this role plays an important part in delivering on that promise. Your first year will focus on: Learning CTM’s core insurance processes and systems, Supporting multiple departments to understand how teams work together, Building strong customer service and operational skills, Developing a foundation for future growth within the organization.

Requirements

• Strong customer service mindset with a focus on operational excellence.
• Strong organizational skills with the ability to multitask and manage competing priorities.
• Excellent listening, verbal, and written communication skills.
• Punctuality & Attendance
• Professionalism and Customer Focus
• A commitment to showing relentless respect, kindness, and empathy in all you do
• Successful candidates must be able to pass a comprehensive background check.

Nice To Haves

• College diploma or university degree in insurance, business administration, operations, or a related field (preferred)
• Recent graduates are encouraged to apply.

Responsibilities

• Serve as the primary front-facing contact for clients and business partners visiting or calling the Waterford office.
• Answer and direct inquiries professionally, providing clear and accurate information in person, by phone, and via email.
• Support day‑to‑day insurance operations by assisting with policy servicing, documentation, and internal service requests.
• Work with underwriting, claims, and agency teams to help deliver timely, accurate, and consistent service.
• Perform accurate data entry and maintain records, documents, and files in accordance with company standards.
• Build effective working relationships with internal departments to support day‑to‑day insurance operations.
• Respond to client and internal requests in a timely and professional manner to ensure a positive experience.
• Provide backup support to other administrative and operations team members as required.
• Perform additional operational and administrative duties as assigned, while gaining exposure to core insurance processes.

Benefits

• A rewarding career and comprehensive compensation & benefits package
• Training, education, and career advancement opportunities
• A strong foundation for building a career in insurance, including opportunities to pursue OTL licensing and CIP coursework with organizational support.
• A work environment that is fun and friendly and supports a healthy work-life balance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree