Insurance Navigator Team Leader

ERIE FAMILY HEALTH CENTER • Chicago, IL

26d • $23 - $28 • Onsite

About The Position

Erie Family Health Centers is seeking an Insurance Navigator Team Leader for its Front-End Revenue Cycle Operations team. The role supports patient insurance alignment and retention through education, enrollment, and individualized assistance with temporary and full Medicaid programs and Marketplace coverage. The Team Leader performs Insurance Navigator duties while providing day-to-day leadership and oversight for the team, helping ensure efficient, friendly service and timely access to coverage and benefits. The position is based at Erie’s West Town Administrative Offices in Chicago and may require travel to other Erie locations and a flexible schedule, including evenings and weekends.

Requirements

• At least one year of related experience in a customer service role.
• Previous experience with state insurance enrollment platforms, including ABE and Get Covered Illinois.
• Proficient computer skills, including the ability to navigate and use multiple computer systems and applications.
• Proficiency in Microsoft Office products.
• Ability to input data into the Epic electronic health record system comfortably and efficiently.
• High school diploma or equivalent.

Nice To Haves

• Bilingual fluency in English and Spanish.
• Prior healthcare or physician’s office experience.
• Prior experience managing direct reports.
• An associate degree or two years of college.

Responsibilities

• Screen patients for eligibility and assist with enrollment, retention, and renewal of Medicaid, Marketplace, and other eligible assistance programs, including MPE, FPPE, and full Medicaid.
• Educate patients on available coverage options and assist with enrollment in programs such as the sliding scale program, IBCCP, Manage My Case, and Medicaid Managed Care plans.
• Conduct patient outreach and provide individualized assistance with applications, redeterminations, eligibility determinations, and insurance-related inquiries.
• Monitor and follow up on pending applications, HFS notices, and requests for additional information to support timely access to coverage and benefits.
• Review and reconcile patient accounts, manage insurance-related work queues, and respond to patient and departmental inquiries through the electronic health record system.
• Complete documentation accurately and on time, including scanning, faxing, printing, and processing required forms and supporting documents.
• Participate in benefit fairs, staff meetings, trainings, and cross-site coverage as needed.
• Travel to other Erie locations and work a flexible schedule, including evenings and weekends, as required.
• Perform Insurance Navigator functions while providing day-to-day leadership and oversight of the Insurance Navigator team.
• Coordinate staff onboarding, training, coaching, mentorship, and ongoing professional development to support compliance with eligibility, enrollment, and workflow standards.
• Assign, monitor, and prioritize team workloads, including Epic work queues, scheduling, and project completion.
• Serve as an escalation point for complex patient coverage, enrollment, and satisfaction concerns, ensuring timely resolution.
• Conduct quality assurance reviews, performance evaluations, one-on-one meetings, and timecard management for direct reports.
• Identify workflow improvement opportunities and partner with leadership to implement solutions that enhance team performance and patient experience.
• Participate in leadership meetings, organizational initiatives, and required leadership development programs.
• Perform other related duties as assigned.

Benefits

• Medical, dental, vision, life, and disability insurance.
• Flexible Spending Account for health care or childcare.
• 401(k) retirement program with an employer match of $0.50 for every $1.00 contributed, up to the first 5% of the employee’s biweekly salary.
• Starting annual paid time off of 15 days.
• Eight paid holidays.
• Annual merit increases.
• Room for growth and career advancement.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED