Insurance Manager - Preferred Service Centre - Internal

London Drugs INTERNAL•Burnaby, BC

48d

About The Position

As a valued London Drugs family member, the opportunities for career growth are unlimited! Here is a great chance for you to grow your skills and experience. We are currently hiring for: Insurance Manager - Preferred Service Centre. Our Manager- Preferred Service Centre is an essential link in our business. They serve as the connection between management and employees and between products and customers. They accomplish department objectives by managing staff, planning and evaluating department activities. This position is responsible for the overall direction, leadership, supervision and performance management of our Preferred Service Centre Insurance Specialists and is accountable for implementing the strategic vision. All insurance department employees are responsible for ensuring they follow all rules and regulations set out by the applicable Insurance Counsel, as well as contracted insurance companies, and must adhere to the ethical conduct standards of the Insurance Act of Canada. Your proven ability to build the business will include a strong dedication to following and enforcing all Company policies, procedures, and standards as well as an ability to communicate effectively with customers, vendors, employees, and management.

Requirements

Demonstrate good interpersonal skills when dealing with customers, vendors, staff and management.
Strong selling skills.
Highly organized and able to multitask effectively and work under changing priorities.
Good communication skills, both written and verbal, both in person and on the telephone.
Strong analytical and strategic thinking skills.
Ability to work independently, quickly and accurately under pressure.
Entrepreneurial: look for ways to build the business.
CIP/CAIB or minimum LeveI III
Possess a strong insurance technical skill base.
Knowledge of desktop PCs and Windows-based operating systems.
Experience managing office operations and best practices
Proficient with Word and Excel
Ability to use all relevant software related to the Insurance Industry
Experience in insurance sales and brokerage operations.
In depth knowledge of insurance products, including Personal Lines and related product offerings, services and regulations

Nice To Haves

Eventual completion of internal corporate leadership and management courses.

Responsibilities

Establishes and maintains honest, fair and accurate practices within the department.
Works with the Business Unit to establish strategic goals by gathering pertinent business, financial, service and operations information; identifying and evaluating trends and options; choosing a course of action; defining objectives; evaluating outcomes.
Accomplishes financial objectives by forecasting requirements; scheduling expenditures; analyzing variances; initiating corrective actions. Ensure maximum profitability and determine sales targets and payroll budgets with the General Manager and Business Manager.
Maintains quality service by enforcing quality and customer service standards; analyzing and resolving quality and customer service problems; identifying trends; recommending system improvements.
Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the art practices.
Perform all the tasks of an Insurance Specialist.
Provide assistance to the Business Unit on special projects or any other tasks as assigned.
Attend product knowledge seminars as directed by the Business Unit.
Ensuring all policies and procedures are followed by all Insurance specialists (ICBC, General Property Insurance and London Drugs)
Create department schedules, within payroll constraints and business objectives.