Centre Manager

YMCA of Niagara•Port Colborne, ON

2d•Onsite

About The Position

At the YMCA of Niagara, you’ll be part of a purpose-led organization with a clear focus on community well-being. Our work is powered by relationships and grounded in inclusion. We support people of all ages and circumstances with opportunities that build health, belonging, and connection so individuals and families can grow, lead, and give back. For more than 165 years, we have been part of the fabric of this region, evolving alongside Niagara and showing up where the need is greatest. With a presence in over 125 program sites, we continue to expand what well-being can look like, creating welcoming spaces where more people can participate and feel they belong. Guided by our shared values of caring, health, honesty, inclusiveness, respect, advocacy, and responsibility, the YMCA offers meaningful roles where your work is felt every day. If you’re ready to bring energy and care to a team that keeps moving forward, you’ll find purpose here.

Requirements

University degree or College Diploma (Recreation & Leisure, Physical Education, Education, Business) and/or related experience
Experience supervising and coaching both staff and volunteers; ability to lead a team, with strong relationship building, influencing and persuading skills are essential
Minimum of 3 years of supervisory experience in results oriented health, fitness and recreation program delivery
2-3 years in a YMCA mid-management role including experience and demonstrated achievements in human resource management, financial management and program management
Maturity and good judgement; the ability to have difficult discussions with a variety of people under stressful conditions
Strong communication skills
Current Intermediate/Standard First Aid/CPR[C]
Upon hiring, applicants 18 years of age and older must submit a clear and satisfactory criminal reference check inclusive of the vulnerable sector search (PVSC) issued for the YMCA of Niagara.

Nice To Haves

YMCA Instructor/Trainer Certification an asset
Diversity of operational experiences from at least two operational areas is an asset
Experience in volunteer development

Responsibilities

Accountable for the success of core operations and meeting targets in all key areas of the Membership Centre (aquatics, fitness, membership, child, youth and family programs)
Achieve annual fiscal, retention and sales targets as outlined in the annual plan, including contribution level.
Develop a Y WAY culture that focuses on program quality assurance, member engagement and customer service with a major focus on member growth and retention.
Recruit, train, manage and coach Branch Senior Staff. Provide leadership and direction to Branch Senior Staff related to all Human Resources matters including effective recruitment, training, managing and coaching performance issues.
Ensure that all association operating policies, guidelines and requirements are met regarding human resources, risk management and fiscal management as required throughout various applicable Legislation (i.e. Employment Standards Act, Ontario Health and Safety Act, Human Rights Code)
The Centre Manager is responsible for ensuring the Branch is compliant with all Health and Safety initiatives and works in partnership with the Health and Safety Committee to investigate issues and to determine appropriate measures are taken to mitigate risk.
Engage key community stakeholders to positively position the YMCA in the Niagara community
Help to develop a strong local philanthropic culture. Provides senior leadership for specific philanthropic events annually.
When crisis/emergency situations arise, must demonstrate strong judgment skills to manage and/or escalate to the appropriate senior level of leadership to ensure YMCA reputational risks are minimized.
Other duties as required