Insurance Advisor Home & Auto - Advice Centre

RBC • Mississauga, ON

1d • Onsite

About The Position

This role at the RBC Insurance Advice Centre offers a blend of flexibility and fulfillment. The company provides the necessary tools, training, and support to obtain the Other than Life (OTL) Ontario insurance license and licenses for other provinces. As a Licensed Insurance Advisor for Home & Auto, you will be the primary point of contact via phone, offering insurance advice and options to help clients protect their assets. The role requires empathy, helpfulness, friendliness, and the ability to provide clear, upfront insurance advice. Key attributes include curiosity, care, attention to detail, problem-solving skills, and a commitment to delivering an exceptional client experience. You will also contribute to individual and team sales goals by proactively recommending personal home and auto insurance solutions and referring clients to internal partners.

Requirements

• Willingness and ability to successfully obtain the General Insurance License for Ontario (Other Than Life) and the General Insurance License for all provinces.
• Exceptional customer service skills with the ability to build strong relationships and connect with clients.
• Flexibility to work all shifts within the hours of operation. The Home & Auto Advice Centre is open Monday – Friday 8:00am – 8:30pm and Saturday 8:00am – 4:30pm.
• Digital literacy across a broad range of services (i.e. smartphones, tablets, laptops etc.).

Nice To Haves

• Possession of the Other Than Life (OTL) license at time of application.
• Fluent in both French in English.
• Post-secondary education.
• Knowledge of insurance products.
• Customer service and/or sales experience in a contact centre environment.

Responsibilities

• Provide insurance advice and solutions to clients based on their needs through inbound calls.
• Exhibit a consistent, positive client experience with every conversation and resolve client concerns at first point of contact, demonstrating relationship building through meaningful discussions.
• Complete personalized needs assessments and reviews by leveraging tools, resources, and calculators to demonstrate value and support advice recommendations.
• Demonstrate a solid understanding of regulatory risk when underwriting and updating home & auto insurance policies.
• Use procedures effectively and seamlessly during conversations with clients.
• Cultivate and maintain relationships with partners to work as one RBC team.

Benefits

• Modern and comprehensive benefits.
• Competitive compensation.
• Stock options.
• Learning programs and tools designed to support you in every phase of your career.
• Flexible work arrangements.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree