Insurance Investigator 2
Commonwealth of Pennsylvania•Dauphin County, PA
•Hybrid
About The Position
The Insurance Investigator 2 position with the Pennsylvania Insurance Department gives you the chance to help protect consumers while building strong investigative skills. This role allows you to work with real complaints and make a positive impact by guiding people through important insurance issues. You will learn how to review complex cases and communicate clearly with the public. This opportunity supports your growth while helping ensure fair and lawful insurance practices.
Requirements
- One year as an Insurance Investigator 1 (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or Seven years of experience as an insurance investigator, underwriter, agent, broker or claims adjuster.
- College level training may be substituted on a year-for-year basis for four years of the required experience; or An equivalent combination of experience and training.
- Meet the PA residency requirement.
- Be able to perform essential job functions.
Responsibilities
- Investigate complex health and disability insurance complaints and prepare detailed notes and reports
- Respond to telephone inquiries and provide clear information about insurance laws and industry trends
- Complete case reviews and make informed decisions with periodic oversight from supervisors
- Recognize patterns and promptly refer suspected violations to management
- Attend consumer events, recovery centers, and formal hearings when required
- Handle special assignments and projects to support division goals
Benefits
- Health insurance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
