Patient Accounting - Accounts Receivable - Full Time

Murfreesboro Medical Clinic•Murfreesboro, TN

5d•Onsite

About The Position

The Insurance Follow-Up Specialist plays a critical role in ensuring timely and accurate reimbursement for healthcare services provided by the office. This position is responsible for monitoring outstanding insurance claims, resolving denials, and maintaining effective communication with insurance companies to secure payment. The specialist works closely with billing staff, providers, and patients to support the financial health of the practice.

Requirements

High school diploma or equivalent.
Minimum 1–2 years of experience in medical billing, insurance follow-up, or healthcare administration.
Knowledge of medical terminology, CPT/ICD-10 coding, and insurance claim processes.
Strong organizational skills with attention to detail.
Excellent communication and problem-solving abilities.
Proficiency in practice management software and Microsoft Office Suite.

Responsibilities

Review and track unpaid insurance claims.
Follow up with insurance companies via phone, email, or online portals.
Resubmit corrected claims when necessary.
Investigate reasons for claim denials or delays.
Prepare and submit appeals with supporting documentation.
Collaborate with providers to obtain additional information when required.
Maintain professional communication with insurance representatives.
Provide updates to patients regarding claim status when appropriate.
Coordinate with billing and front-office staff to ensure accurate patient records.
Generate and maintain reports on outstanding claims and collections progress.
Identify trends in denials and recommend process improvements.
Ensure adherence to HIPAA regulations and office policies.
Stay current with insurance guidelines and payer requirements.