Insurance Customer Service Representative (58864)
About The Position
As an Insurance Customer Service Representative I (CSR I), you will be part of a dynamic team dedicated to providing Five Diamond Service to our valued clients. This entry-level position is designed for individuals looking to build a strong foundation in Personal Lines insurance while supporting customers with their policy needs. Training Schedule: Licensing and Product Training will be fully remote for 15 weeks: Monday - Friday 8:30 am to 5:00 pm Work Schedule: Fully remote Monday - Thursday 10:30 am to 7:00 pm, Friday 9:30 am to 6:00 pm, and a 4 hour shift between the hours of 9:00 am to 4:00 pm on alternating Saturdays
Requirements
- High School Diploma or GED required
- Minimum of 1 year customer service experience
- Strong communication, attention to detail, and commitment to delivering outstanding service
- Must pass the Personal Lines Insurance state exam (training and study time provided)
Responsibilities
- Complete comprehensive training in Personal Lines insurance
- Provide day-to-day servicing of personal lines policies, including answering questions related to coverages, discounts, registrations, and claims
- Process policy transactions using various carrier systems
- Apply discounts received via email or mail, ensuring proper documentation and effective dates
- Research and resolve premium discrepancies, contacting insureds to explain differences
- Communicate with insurance companies, underwriters, banks, and car dealers to facilitate document processing
- Build and manage customer relationships, identifying opportunities to enhance service delivery, and recommend additional products or services
Benefits
- Paid Time Off: 3 weeks vacation, 12 holidays, 8 sick days annually
- Health Coverage: Medical, dental, and vision (AAA covers up to 88%)
- Retirement: 401(k) with 6% company match
- Free AAA membership
- insurance discounts
- tuition reimbursement
- Comprehensive training and development programs
- Supportive team environment focused on growth and excellence
- Opportunity to build a rewarding career in the insurance industry
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
