Insurance Customer Service Representative

21st Mortgage Corporation•Knoxville, TN

12d

About The Position

21st Mortgage is seeking individuals who are dependable, positive, and eager to learn to join their team. As a member of the team, you will be equipped for success while provided with excellent benefits. 21st Mortgage is committed to an inclusive workplace that strives to offer a sense of belonging. They are an equal opportunity employer and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Requirements

Must have ability to communicate effectively both oral and written.
Must have ability to multi-task in a fast paced work environment.
Must have demonstrated ability to organize and manage time effectively.

Nice To Haves

Call center / phone experience or equal customer service experience from other industries.
Minimum 2 year degree preferred but not required.

Responsibilities

Answer inbound phone calls from customers, insurance companies or other departments.
Process policies daily from Insurance New Loans Queue.
Monitor and process requests in Titan Estimates queue to prepare insurance estimates and quote documents for other departments.
Contact customers via phone for Welcome Calls.
Assist insurance agents in the Sales Queue by calling customers.
Process website quote requests for loan customers through website quote queue.