Insurance Customer Service Professional - Onsite

Jo Armstrong•Mcdonough, GA

5d•Onsite

About The Position

We are seeking a dedicated and experienced LSP with customer service and insurance sales representative to join our team part-time. The ideal candidate will have Allstate Insurance experience in a similar role. The primary responsibility of this position is to provide excellent customer service to policyholders. Also upselling/cross-selling insurance products and services to existing customers/prospects to generate new business to meet sales quotas. Allstate Insurance Agency - has been serving the Mcdonough community for over 15 years, providing reliable and personalized insurance solutions to our clients. We are committed to delivering exceptional service and building lasting relationships with our customers. Our team enjoys a supportive and collaborative work environment, with opportunities for professional growth and development. As a licensed sales professional, you'll learn the business inside and out. You'll help grow an Allstate agency and build relationships in your community. And that's just the beginning. Continue your journey and explore other exciting opportunities within the agency and beyond, including potentially becoming an Allstate agency owner. The agency staff opportunity is not an employment opportunity directly with Allstate Insurance Co.; but rather employment as a staff member with Allstate Exclusive Agents, who are independent contractors.

Requirements

Must hold an active GA Insurance License P&C or Personal Lines (required) OR willing to obtain a Non-resident license in 3 weeks.
Must have Allstate Insurance sales/service experience (required)
Strong communication skills, both verbal and written.
Excellent problem-solving abilities and attention to detail.
Ability to handle multiple tasks simultaneously and work well under pressure.
Proficiency in using customer service software and Microsoft Office Suite.
High school diploma or equivalent; additional education or certifications in insurance is a plus.

Responsibilities

Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
Provide accurate information regarding insurance policies, coverage options, and claims processes.
Cross sell products and services
Assist customers with policy renewals, changes, and cancellations.
Resolve customer complaints and issues, ensuring a high level of customer satisfaction.
Maintain detailed and accurate records of customer interactions and transactions.
Collaborate with team members to improve customer service processes and outcomes.
Stay updated on industry trends, company products, and services.
Generate new business through leads & referral sources.