Insurance Coordinator

Specialty1 Partners•Mooresville, NC

9h•Onsite

About The Position

Our office, Queen City Endodontics - Lake Norman in Mooresville, NC is seeking an Insurance Coordinator to join our busy specialty practice. As an Insurance Coordinator, you will play a vital role in ensuring our patients receive the maximum benefits from their insurance coverage while delivering exceptional patient experiences. As one of the essential members of our office, you will also help to facilitate/coordinate other office responsibilities as needed. We strive to build and maintain an environment where employees from all backgrounds are valued, respected, and have the opportunity to succeed. You will also find a culture of continuous learning and a commitment to supporting our team members in all aspects of their lives—at home, at work and everywhere in between. We believe in transparency through the talent acquisition process; we support our team members, past, future, and present, to make the best decision for themselves and their families. Starting off on the right foot with pay transparency is just one way that we are supporting this mission.

Requirements

Previous experience in a similar role equating to 3-5 years of experience in similar work
High school diploma or equivalent.
Excellent communication and interpersonal skills.
Detail-oriented with the ability to maintain accurate records and documentation.
Proficiency in dental practice management software and Microsoft Office Suite.
Ability to multitask and manage time effectively in a fast-paced environment.
Problem-solving skills to navigate insurance claim discrepancies and denials.
High level of professionalism and a patient-centric attitude.

Nice To Haves

Previous experience as a dental insurance coordinator or in a similar role is preferred.

Responsibilities

Verify patients' dental insurance coverage and benefits.
Communicate with insurance companies to obtain pre-authorizations for treatments.
Assist patients in understanding their insurance coverage and estimated costs.
Submit accurate and timely insurance claims electronically and via mail.
Follow up on outstanding insurance claims, appeals, and denials.
Maintain up-to-date knowledge of dental insurance policies and industry changes.
Collaborate with the front desk and clinical teams to ensure accurate patient information and treatment codes.
Provide excellent customer service by addressing insurance-related inquiries and concerns.
Educate patients on available payment options for uncovered services.
Facilitate/coordinate other office responsibilities as needed.