Insurance Coordinator

Lightwave Dental•Front Royal, VA

12h•$18 - $20•Onsite

About The Position

Apple Valley Dental Group provides personalized dental care for patients of all ages that our community deserves. We provide comprehensive treatment planning and use a combination of restorative and cosmetic dentistry to achieve optimal dental health. As a practice, we are true believers that preventive care and education are the keys to optimal dental health. That’s why we focus on comprehensive and thorough exams. Our entire team provides our patients with the personalized, gentle care that they deserve. Part of our commitment to serving our patients includes providing information that helps them to make more informed decisions about their oral health needs.

Requirements

Minimum of 1-2 years experience and knowledge of dental insurance
Knowledge of English composition, grammar, spelling, and punctuation
Skilled in the use of standard office equipment, including telephones, calculators, copiers, fax, computers, and computer software (MS Excel, Word, Practice Management software)

Nice To Haves

Experience with Eaglesoft is a plus

Responsibilities

Study insurance plans used most frequently with patients to understand the various nuances to communicate more effectively
Document basic insurance information in the patient’s file for quick reference
Process and submit insurance claims daily
Monitor and follow-up on outstanding claims
Provide the appointment coordinator with patient names and amounts due, so effective collection over the counter can take place during the day
Identify patients in the daily schedule who are a financial concern, note payment problems on the patient’s chart, and arranges a conference with them either before or at the time of the appointment
Record all financial discussions with patients in their file
Prepare and process patients’ statements each month on a regular billing cycle
Make collection calls
Solidify the financial agreement with the patient, such as payment amount and schedule
Follow through with correspondence regarding collection when unable to contact the patient on the telephone
Prepare and send uncollected accounts to collections with managers approval and follow through as needed
Monitor patients whom collection agencies have contacted
Send information as requested by insurance companies such as x-rays, charting, narratives, and other documentation for processing the claim when applicable
Provide insurance predetermination documentation to patients, contacts the patient to make financial arrangements, and schedules treatment
Correspond with insurance companies to resolve payment delays, requests for additional information, or to discuss denied treatment coverage
Handle all inquiries concerning insurance daily
Willing to help in other areas as needed