Insurance Compliance and Operations Administrator

Higginbotham•,

11h•Onsite

About The Position

Fortress Affinity Management is Higginbotham’s standalone affinity insurance platform — purpose-built to turn group relationships into scalable, recurring insurance programs. FAM provides the complete infrastructure needed to support these programs, including digital intake systems, member portals, and dedicated service teams, all aimed at reducing friction and improving results for both producers and their clients. The Insurance Compliance and Operations Administrator will develop and maintain the operational and compliance infrastructure that allows Fortress Affinity Management to scale with consistency and accountability across its programs. This role establishes compliance documentation standards, governs workflows, and keeps FAM in an audit-ready posture across carrier, program, and regulatory obligations — including surplus lines filings. The position partners across underwriting, service, finance, and leadership to translate program requirements into repeatable processes and to drive measurable improvement in operational quality.

Requirements

Minimum of five (5) years of experience in insurance operations, including at least one (1) year focused on surplus lines tax filing and compliance.
Demonstrated experience with insurance licensing and surplus lines processes
Proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)

Nice To Haves

Background in legal, regulatory, or compliance disciplines is strongly preferred
Prior experience within a Managing General Agent (MGA), program administrator, insurance carrier, or agency environment is preferred
Experience in roles such as Account Manager, Underwriting Assistant, Agency Operations, or Program Support is strongly preferred
Active General Lines or Property & Casualty License preferred
Completion of Surplus Lines Fundamentals Course upon hire
Surplus Lines License a plus (not required)
Experience with agency management systems (Applied Epic or similar) preferred
Familiarity with compliance tools, document management, and filing systems a plus
Experience with Adobe Acrobat and document workflows preferred

Responsibilities

Maintain organized, audit-ready files and compliance documentation across all programs and lines of business
Support and participate in internal, carrier, and regulatory audits and reviews
Coordinate carrier audit activities, serve as a primary point of contact, and communicate audit findings to promote understanding and continuous improvement
Administer program and delegated authority compliance across carrier relationships
Track carrier appointments, market access, and related documentation to ensure accuracy and completeness
Manage surplus lines compliance activities, including stamping submissions, premium tax filings, affidavits, and NRRA home-state reporting, while monitoring and communicating regulatory and rate changes
Manage and track state-specific filing deadlines and reporting schedules, supporting the timely and accurate completion of all required filings
Develop, implement, and maintain compliance operational processes across FAM programs
Establish compliance documentation standards, file construction expectations, and workflow consistency
Perform regular file reviews and quality assurance checks to ensure completeness, accuracy, and compliance
Identify and mitigate compliance risks, process gaps, and operational inefficiencies
Track and report operational metrics, including accuracy, timeliness, and exception trends
Partner with internal teams to align operational processes with compliance and contractual obligations
Provide guidance, training, and best practices to ensure consistent compliance execution across teams