Insurance Collections Coordinator - Orlando, FL (Hybrid)

CVS Health•Winter Springs, FL

4d•Hybrid

About The Position

CVS Health Specialty Pharmacy, a mail service pharmacy in the Orlando area, is seeking a full-time Insurance Collections Coordinator. This role involves handling insurance follow-up to ensure timely and accurate account payment for outstanding balances. The coordinator will demonstrate excellent customer service to patients, healthcare professionals, and insurance carriers. The position is located in the Orlando facility and offers free parking, with support provided through tools and resources in a collaborative team environment. The company aims to simplify health care and fosters a connected, convenient, and compassionate health experience.

Requirements

1+ years of Healthcare Insurance related experience.
Experience using Microsoft Office products’ specifically Excel, Outlook, and Word.
Must be able to commute to the Orlando, FL office.
Verifiable High School Diploma or GED required.

Nice To Haves

Insurance billing or collections experience.
Customer service in a healthcare environment.
Experience working in a healthcare reimbursement system.
Effective customer service skills and experience that shows ability to work in a team environment.
Attention to detail.
Ability to utilize analytical skills.
Ability to navigate through multiple tasks simultaneously and prioritize based on importance while displaying strong attention to detail.
Ability to communicate with clientele in a professional manner; both verbally and written.

Responsibilities

Third party follow-up associated with the dispensing of prescription medication via telephone, Internet, and in writing.
Follow-up on unpaid, recouped payments, and underpaid claims.
Resolve issues with nonpayment of invoices due to insurance problems that may have resulted from incorrect or incomplete information, therapy changes and pharmacy or shipping errors.
Maintain supporting chronological notes that detail action taken to resolve outstanding account balances.
Maintain patient demographic information and data collection systems.
Research and respond by telephone, via the internet and in writing to insurance companies and governmental payers regarding collection issues and problems.
Contact patients and Physician’s offices as well as insurance companies as needed in order to expedite claims processing.