Collections Coordinator

iPROMOTEu • Appleton, WI

1d

About The Position

The Collections Coordinator identifies non-compliant activity, minimizes financial exposure with risk to iPROMOTEu and manages receivables to provide a consistent cash flow for iPROMOTEu’s Affiliates. The Collections Coordinator is an active member of the Accounts Receivable Team and helps others with daily tasks as needed.

Requirements

• Associates Degree, preferred.
• At least three years of previous collection experience in a B2B environment preferred.
• At least two years of previous accounts receivable and customer service experience.
• Experience with Microsoft Office.

Responsibilities

• Overseeing the AR team mailbox and researching/responding accordingly.
• Overseeing personal mailbox and researching/responding accordingly.
• Initiating friendly reminder emails.
• Negotiate payment plans with customer.
• Taking inbound calls via the AR phone loop
• Initiate outbound calls/emails for collection efforts.
• Oversee modules for pooled collections.
• Review aging to keep the credit limits and age limits with tolerable thresholds.
• Identify and escalate trends in Affiliate collected payments.
• Working with customers to ensure proper payment remittance.
• Update account data.
• Complete vendor setup forms.
• Identify and correct problem invoices by following up with internal business partners.
• Assist cash applications by researching unapplied cash.
• Initiate customer refunds.
• Manage credit limits by reviewing and reducing iPROMOTEu/Affiliate risk.
• Manage Age limits by reviewing and reducing iPROMOTEu/Affiliate risk.
• Coordinate account disaffiliation activities across Operations/Finance team to ensure target dates are met.
• Apply credits and vouchers on account to open invoices as needed.
• Prepare customer statements.
• Escalate any customer bankruptcy or legal issues to Legal services/current manager.
• Prepare and provide required information to Legal to send out Affiliate and customer demands.
• Maintain positive relationships with customers in an effort to minimize financial risk.
• Review late fee waiver requests, escalating to management when needed.
• Review all Affiliates who owe iPROMOTEu funds and reach out accordingly.
• Negotiate payment plans with Affiliates.
• Maintain positive relationships with Affiliates to ensure the highest level of service is provided.
• Identify and initiate commission deductions.
• Process credit card payments for captive balances.
• Apply credits and vouchers on captive accounts towards open balances.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree
• Number of Employees: 1-10 employees