Insurance Client Service Representative (Contract)

Northbridge Financial Corporation • Mississauga, ON

1d • CA$50,000 - CA$60,000 • Hybrid

About The Position

When our clients have a question, we need an exceptional Client Service Representative (CSR) to manage the relationship and provide excellent customer service ensuring that every interaction is a great experience, with efficient flawless service standards. The most important characteristics for our CSR’s are attention to detail and communication, working in a fast-paced office supporting a number of sales agents you’ll be the go-to person in the office for questions from your colleagues.

Requirements

• An active OTL license
• Post-Secondary education (College or University)
• 3+ years of experience in insurance, customer service, or a related field
• Exceptional communication skills
• Proficiency in Microsoft Office applications
• Team-first mentality

Responsibilities

• Delivering friendly, professional service through phone‑based client interactions
• Communicating clearly and confidently with both clients and internal partners
• Managing multiple tasks and systems with confidence and accuracy
• Staying organized and detail‑focused in a high‑volume environment
• Adapting quickly during periods of change and tight timelines
• Collaborating with teammates and internal partners

Benefits

• Hybrid work
• Competitive compensation with a strong base salary aligned to market expectations
• Flexible, balanced work environment
• Access to a wide range of internal and external professional development resources
• Opportunities to build new skills and expand your expertise
• Donation matching
• Team volunteer days
• Pay transparency

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree