Insurance Call Center Representative

DXC Technology • Nashville, TN

2d

About The Position

DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world’s largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new levels of performance, competitiveness, and customer experience. Learn more about how we deliver excellence for our customers and colleagues at DXC.com. At DXC we use the power of technology to deliver mission critical IT Services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, insurance, analytics and engineering, applications, security, cloud, IT outsourcing, and modern workplace. Our DXC Insurance Services help our customers optimize and transform operations, lower costs, increase agile new channels to growth. Our people, technology and best practices improve and automate highly complex business processes middle and back offices- while facilitating customer experience transformation. We are seeking a customer-focused Insurance Customer Service Representative to support clients with inquiries related to insurance and financial products. This role requires strong communication skills, attention to detail, and the ability to operate in a fast-paced, high-volume call center environment. The role involves supporting clients with regulated financial and insurance-related services.

Requirements

• High school diploma or equivalent (G.E.D.).
• 2+ years of experience in customer service, call center, or a high-volume client-facing environment.
• Strong communication skills (verbal and written) with the ability to explain information clearly and professionally.
• Proven ability to manage difficult conversations and de-escalate customer concerns.
• Strong attention to detail and organizational skills.
• Ability to multitask and navigate multiple systems efficiently.
• Comfortable working in a fast-paced, metrics-driven environment.

Nice To Haves

• Experience in financial services, insurance, or brokerage environments.
• Familiarity with investment or insurance products (e.g., annuities, retirement accounts, policies).
• Experience working with CRM systems or call center technologies.

Responsibilities

• Handle inbound customer calls, providing timely and accurate responses to inquiries related to insurance and financial products.
• Assist clients with account servicing, including policy information, transactions, updates, and general inquiries.
• Research and resolve customer issues, ensuring a high level of service and timely follow-up.
• Accurately document all customer interactions, transactions, and resolutions in internal systems.
• Process customer requests such as account updates, documentation requests, and transaction-related activities in compliance with company policies and regulatory requirements.
• Meet or exceed established service level agreements (SLAs), quality standards, and performance metrics.
• Escalate complex or sensitive issues to the appropriate teams when necessary.
• Maintain a strong understanding of products, services, and regulatory guidelines.
• Identify opportunities to improve processes and enhance the customer experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees