Insurance Billing/Collection Assistant II (Hybrid) - Physician Billing Services

Washington University in St Louis•Saint Louis, MO

10d•Hybrid

About The Position

Performs follow-up on insurance billing and collection activities, verifying the accuracy and completeness of insurance records and claims, contacting insurance companies, and performing other related duties to expedite payments from various payers for physician services. This role involves performing insurance follow-up billing and collection duties on various financial classifications to ensure timely and accurate payment of physician charges. It requires reviewing patient accounts to verify the accuracy of information including insurance, eligibility, invoice resolution, correspondence, remittances, requests for additional information, or other appropriate handling. The position utilizes Epic, system tools, and payer websites for claim submission, claim status, attachments, eligibility, and authorization/referral inquiry. The role also requires consistently meeting Quality Assurance (QA) and meaningful efficiency standards for working invoices/accounts daily and following best practices for one-touch resolution as established within the department. Interaction with management and staff members to discuss issues is also part of the role, along with performing other duties as assigned by the supervisor and/or manager.

Requirements

High school diploma or equivalent high school certification or combination of education and/or experience.
Bookkeeping/Accounting And/Or Medical Collection Setting (2 Years)
Claims Resolution
Collections Strategies
Communication
Computer Literacy
Confidential Data Handling
Epic EHR
Health Insurance Billing
Health Insurance Portability & Accountability Act (HIPAA)
ICD-10 Procedure Coding System
Insurance Follow Up
Medical Billing and Coding
Medical Terminology
Microsoft Excel
Microsoft Word
Office Equipment
Telephone Communications

Nice To Haves

No additional education unless stated elsewhere in the job posting.
No additional certification/professional licenses unless stated elsewhere in the job posting.
No additional work experience unless stated elsewhere in the job posting.

Responsibilities

Performs insurance follow-up billing and collection duties on various financial classifications to ensure timely and accurate payment of physician charges.
Reviews patient accounts to verify the accuracy of information including insurance, eligibility, invoice resolution, correspondence, remittances, requests for additional information, or other appropriate handling.
Utilizes Epic, system tools, and payer websites for claim submission, claim status, attachments, eligibility, and authorization/referral inquiry.
Consistently meets the Quality Assurance (QA) and meaningful efficiency standards of working invoices/accounts each day and follows best practices for one-touch resolution as established within the department.
Interacts with management and staff members to discuss issues.
Performs other duties as assigned by the supervisor and/or manager.

Benefits

Up to 22 days of vacation
10 recognized holidays
Sick time
Competitive health insurance packages with priority appointments and lower copays/coinsurance
Free Metro transit U-Pass for eligible employees
Defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%
Wellness challenges
Annual health screenings
Mental health resources
Mindfulness programs and courses
Employee assistance program (EAP)
Financial resources
Access to dietitians
4 weeks of caregiver leave to bond with your new child
Family care resources for continued childcare needs
Adult care resources
Tuition coverage for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.