Billing & Insurance Clerk II

AltaPointe Health•Mobile, AL

About The Position

This role is responsible for various aspects of claim processing and reconciliation, including posting charges, payments, and adjustments, verifying patient information and insurance eligibility, and responding to billing inquiries. The position also involves data entry into electronic systems, collection of patient payments, processing of billing documents, and assisting with medical bill processing oversight. Additionally, the role requires working with billing reports, meeting productivity standards, seeking supervision, accepting feedback, enhancing skills, and maintaining professional conduct. The clerk will also participate in performance improvement activities, committee work, and adhere to company policies and procedures.

Requirements

High school diploma or equivalent.
Two years’ experience working in an inpatient or outpatient medical billing office required.
Strong computer skills required.

Nice To Haves

Experience with behavioral health, substance use, or primary care a plus.
Medicaid, Medicare, or Blue Cross Blue Shield billing experience preferred.

Responsibilities

Posts charges, payments, and adjustments to patient accounts accurately and timely.
Verifies patient demographic and billing information.
Verifies patient insurance eligibility to ensure information is current and accurate.
Responds to patient balance and billing inquiries promptly.
Keys charges into electronic billing system and payer websites when appropriate.
Collects patient co-payments or balances due on account and enters payments into billing system.
Processes and files billing documents as required.
Provides internal training regarding the billing process.
Works cooperatively within the department to resolve problems regarding billing and collections.
Assists with medical bill processing oversight.
Works billing reports and third-party vendor reports related to the billing process.
Meets or exceeds department productivity standards.
Seeks supervision and consultation as needed.
Ability to work schedule as defined and overtime as required.
Accepts and employs suggestions for improvement.
Actively works to enhance skills.
Treats consumers with care, dignity, compassion and respect.
Courteous and respectful towards consumers, visitors and co-workers.
Respects consumers’ privacy and confidentiality.
Is pleasant and cooperative with others.
Assists consumers and visitors as needed.
Personal values don’t inhibit ability to relate and care for others.
Is sensitive to the consumer’s needs, expectations and individual differences.
Actively participates in Performance Improvement activities.
Actively participates in AltaPointe committees as requested.
Completes assigned tasks in a timely manner.
Works in a cooperative manner with other AltaPointe employees.
Follows AltaPointe policies and procedures.
Receives and responds to inquiries of accounting matters promptly and courteously.
Assists with performance of duties of other accounting staff in periods of absence.
Performs other duties as assigned.