Billing Clerk II

Flathead Electric Cooperative•Kalispell, MT

4d•Onsite

About The Position

The Billing Clerk II position is responsible for preparing and ensuring that member bills are processed in a timely and accurate manner. This includes auditing bills before processing, responding to questions or complaints, and making necessary adjustments. The role also involves performing various other clerical duties. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the job.

Requirements

High School Diploma or equivalent.
1 to 4 years in office experience including electric billing methodologies, including billing fixed and variable charges as well as a knowledge of member patronage accounts.
Proficient on 10-key and computer, including Microsoft Office 365.
Valid Montana Driver’s License and be insurable to drive FEC vehicles.
Present a professional appearance at all times.
Be a team player with effective verbal and written skills.
Able to travel occasionally out-of-area and/or overnight.
Able to work 40 hours per week.
Assume responsibility without direct supervision, display initiative and exercise good judgment.
Legible handwriting.
Basic math skills required.
Be organized, accurate and exercise strong attention to detail.
Possess proven ability to maintain confidentiality.
Exhibit excellent member relations and customer service skills and be able to relate one-on-one.
Required to join the Union and covered under the current CBA.
Work schedule as defined by the Union contract, with overtime as required.
Must have a good understanding of FEC's bylaws, policies, procedures, and rates.
Must have a strong commitment to the cooperative principles.
Able to effectively coordinate and follow office process and procedures.
Pre-employment Drug Screening and Background Check.
Subject to a One-Year Probationary Period of Employment.

Nice To Haves

No Experience Supervising Required.

Responsibilities

Accurately process monthly electric energy bills according to a preset schedule and ensure billing files are transmitted for processing, printing, and mailing.
Check pre-bill reports for unread meters and variance usage, and send necessary paperwork to the appropriate department for follow-up.
Monitor and process meter reading routes data to and from the AMR System, ensuring all readings are posted to NISC for billing.
Process daily billing adjustments and advance payments, including A/R adjustments and miscellaneous charges.
Oversee Auto-Pays processing, ensuring the preset schedule is met, transmissions are completed, and any returns are processed.
Oversee member bank return notices (NSF) from auto-pays, ensuring appropriate charges are posted and information is documented.
Oversee credit card expiration letters.
Oversee C.S.S. request processing.
Answer member questions regarding billing and capital credits, processing adjustments as necessary.
Oversee and process inactive accounts receivable, prepare files of unpaid accounts for the credit bureau, and process refund checks for inactive members.
Process monthly uncollectables.
Assist other office staff in normal daily operations of the administrative office when requested.
Assist members, vendors, employees, and the general public in a courteous and professional manner.
Work in harmony and show respect to all fellow employees to promote an effective and pleasant working environment.
Maintain ongoing communication with supervisor regarding situations requiring immediate attention, problems, concerns, or questions.
Promote and maintain a positive safety culture by adhering to all applicable policies in the Safety Manual and reporting incidents and potential safety hazards.
Become familiar with and keep current with FEC objectives and applicable policies.
Perform other duties as assigned by management.