Entry-Level Insurance Benefits Advisor | Remote
About The Position
AO is expanding its virtual team and seeking motivated, service-driven professionals to join us as Remote Member Relationship Advisors. In this role, you'll connect with individuals and working families who have requested information regarding available benefits, help them understand their options, guide them through enrollment, and continue providing service throughout the client relationship. This opportunity combines member service, client relationship management, benefits education, and consultative insurance sales within a 100% remote environment. Whether you're beginning a new career, changing industries, or bringing experience from customer service, healthcare, hospitality, retail, banking, administration, education, or sales, we provide the training, mentorship, licensing guidance, and ongoing professional development needed to get started. No previous insurance experience is required.
Requirements
- Be at least 18 years of age
- Be legally authorized to work in the United States
- Be physically located within the United States
- Have access to a reliable computer or laptop
- Maintain reliable high-speed internet
- Have webcam and microphone capability
- Maintain a quiet, professional home workspace
- Be comfortable communicating with members through Zoom and phone
- Be willing to complete required training and professional development
- Be willing and able to obtain the appropriate state Life & Health Insurance License
- Excellent verbal and written communication
- Strong customer-service and relationship-building abilities
- Active listening skills
- Positive and professional demeanor
- Self-motivation and personal accountability
- Strong organization and time management
- Attention to detail
- Dependable follow-through
- Problem-solving and critical-thinking abilities
- Comfort working independently from home
- Ability to collaborate within a virtual team
- Professionalism and integrity
- Coachability and openness to feedback
- Goal-oriented mindset
- Desire for continuous personal and professional growth
Nice To Haves
- Previous experience in Customer Service
- Member Services
- Client Relations
- Account Management
- Healthcare
- Hospitality
- Retail
- Banking
- Financial Services
- Administrative Support
- Call Center Operations
- Education
- Recruiting
- Sales
- Leadership or Management
Responsibilities
- Conduct scheduled virtual appointments through Zoom and phone
- Connect with members who have requested information about available benefits
- Ask questions to understand individual and family needs
- Answer benefit and coverage questions clearly and professionally
- Build long-term relationships through personalized service
- Maintain consistent communication and follow-up
- Assist existing members with applicable policy and service needs
- Address questions and concerns professionally and efficiently
- Maintain accurate digital records and documentation
- Explain available life, accident, and supplemental health insurance options
- Review coverage features and available benefits
- Help members evaluate appropriate options
- Provide needs-based recommendations
- Guide members through applications and enrollment
- Assist with required documentation
- Help ensure members understand the coverage selected
- Provide continued service following enrollment
Benefits
- Flexible Scheduling
- Qualified Member Opportunities Provided
- No Lead Purchasing Required
- No Traditional Cold Calling
- Weekly Commission-Based Pay
- Performance Bonuses + Renewal Income Opportunities
- Comprehensive Training & Mentorship
- Leadership & Career Advancement Opportunities
- Medical reimbursement program
- Company-supported life insurance
- Accidental Death Benefit coverage
- Renewal and residual income opportunities
- Leadership development programs
- Professional coaching and mentorship
- Union-supported professional environment, where applicable
- Virtual technology and business resources
- Company-sponsored incentive travel
- Leadership conferences
- Professional development events
- Recognition programs
- Performance contests and awards
- Team experiences
- Leadership events
- Additional advancement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
