Authorization Specialist

Serenity Mental Health Centers • Jacksonville, FL

3d • Onsite

About The Position

At Serenity Healthcare, we believe that care should be compassionate, effective, and accessible. As an Insurance Authorization Specialist, you’ll play a crucial role in advocating for patients by helping them navigate insurance approvals — ensuring they receive the life-changing treatment they need. This is a high-visibility role with regular collaboration between clinical teams, administrative staff, and external healthcare providers. If you're detail-oriented, organized, and passionate about patient advocacy, this is your opportunity to make a meaningful impact. Please note: This role involves reviewing sensitive mental health records, including cases involving PTSD and suicidal ideation, which may be triggering for some individuals.

Requirements

• Strong desire to advocate for patients and ensure access to medically necessary treatment
• Excellent problem-solving and critical thinking skills
• Ability to manage deadlines, multitask, and stay organized
• Strong communication skills — comfortable working with clinical staff and external providers
• High attention to detail in documenting patient and insurance information
• Confidence using online systems, EHR platforms, and computer tools

Nice To Haves

• Experience in medical authorization, insurance coordination, or a healthcare administrative role
• Familiarity with TMS, behavioral health, or prior authorization processes

Responsibilities

• Gather and review patient documentation to verify eligibility for Transcranial Magnetic Stimulation (TMS) treatments
• Coordinate with outside providers to obtain relevant medical records and patient history
• Prepare, submit, and follow up on insurance authorization requests
• Manage and organize incoming faxes and patient documentation
• Represent and advocate for patients during clinical review calls with insurance providers
• Ensure all documentation is accurately entered into the Electronic Health Record (EHR) system
• Collaborate with clinical and administrative teams to support efficient patient care
• Perform other administrative and operational duties as needed

Benefits

• Competitive pay
• 90% employer-paid medical, dental, and vision insurance
• Life insurance and flexible spending account
• 401(k) retirement plan
• 10 paid holidays + paid time off
• A culture that values your well-being and work-life balance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed