Insurance Agent I
About The Position
The Insurance Agent at Milepost Insurance Agency LLC delivers exceptional customer experiences by helping prospective and current policyholders navigate their insurance needs. This role is responsible for selling new policies through inbound calls, assisting customers with coverage questions, explaining insurance options in a clear and understandable way, and providing ongoing support throughout the customer journey. The Insurance Agent works in a fast-paced, high-volume call center environment and contributes to a collaborative, team-focused culture centered on trust, service, and customer success. This position is based in Omaha, NE, with a hybrid work structure following training (50% in-office, including designated team days). Training is conducted 100% in-office. A dedicated, distraction-free home workspace is required for remote work days. This position is salaried (no commission) and is not eligible for employer visa sponsorship.
Requirements
- Property & Casualty license strongly preferred.
- A minimum of two years relevant work experience OR a minimum of two years post-secondary education.
- Solid computer and multi-tasking skills.
- Ability to effectively communicate, verbally and in writing.
- Ability to work comfortably in a fast-paced, high-volume call center environment.
Nice To Haves
- Enjoys helping customers and building trust.
- Communicates complex information clearly and simply.
- Thrives in a fast-paced, high-volume environment.
- Demonstrates empathy, patience, and strong listening skills.
- Is comfortable guiding customers through coverage and purchase decisions.
- Multitasks effectively while maintaining accuracy and attention to detail.
- Adapts quickly to feedback, change and new information.
- Balances independent work with strong teamwork and collaboration.
- Stays organized and manages competing priorities effectively.
- Is motivated by delivering exceptional customer experiences.
Responsibilities
- Sell new insurance policies through inbound customer calls—no cold calling required.
- Guide customers through coverage options and recommend appropriate insurance solutions.
- Explain insurance products and policy details in a clear, easy-to-understand manner.
- Provide outstanding service by answering policyholder questions and resolving concerns.
- Manage a high volume of calls while maintaining accuracy and professionalism.
- Utilize multiple systems to document interactions, process requests, and update policy information.
- Support customers throughout the quoting, purchase, and policy service experience.
- Maintain compliance with agency procedures, licensing requirements, and customer privacy standards.
- Collaborate with teammates to deliver exceptional customer experiences and achieve service goals.
- Participate in training and development opportunities to expand insurance knowledge and skills.
Benefits
- Retirement and savings plan with immediate enrollment with 100% employer match up to 5%
- Medical, Dental and Vision for regular, full-time employees and eligible dependents
- Dedicated Learning & Development program for employees to grow personally and professionally
- 100% upfront Educational Reimbursement program
- Subsidized downtown parking
- Competitive time off policies including parental leave
- Employee Assistance program
- Health, vision, dental, life and disability insurance
- 401(k) with company match
- Complimentary state-of-the-art, on-site gym
- Robust wellness program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
