About The Position

Trusted Senior Specialists, headquartered in Houston, Texas, was founded in 2005 with the goal of serving Medicare beneficiaries. Built on foundational values of love and trust, the company has grown from a husband-wife team to a family of employees who share their vision, compassion and desire to serve. Trusted Senior Specialists delivers old-fashioned customer service of yesterday, using the advanced technology of today. Throughout their growth, their 5,000 agents have remained focused on helping over 82,000 Americans protect their most valuable assets: health, wealth and wellbeing. This position is responsible for providing sales support for insurance clients by creating timely illustrations, sending of state specific and compliance forms, providing educational or point of sale documents, and is a liaison between carriers and clients. The role involves outbound and inbound calls, eliciting client needs with speed and composure, answering client questions specific to service inquiries and resolving problems, navigating the web to provide web-based documents, and providing input and support on new product and sales processes. Participation in team and individual meetings is also expected.

Requirements

  • Ability to communicate effectively and professionally both verbally and written
  • Customer service skills
  • Multi-task in a fast-paced environment
  • Organized and can prioritize tasks
  • Ability to work as part of a team and independently
  • High School degree minimum
  • Must possess proficient computer skills and excellent knowledge of Microsoft Office products and Window-based applications
  • Proven to be highly dependable and self-motivator
  • Is curious and able to ask probing questions to obtain necessary information.
  • Able to work across time zones with remote team members
  • Active Life and Health license required
  • Current AHIP completed

Nice To Haves

  • Bilingual - English / Spanish Preferred

Responsibilities

  • Outbound and Inbound calls
  • Ability to elicit a client’s needs with speed and composure
  • Answer questions for the clients specific to service inquiries and resolving problems, by responding orally, virtually, and or in writing
  • Able to navigate the Web and provide web-based documents to clients as needed
  • Be computer literate and efficient in Word, Excel
  • Provide input and support on new product and sales processes
  • Participation on Team and Individual Meetings
  • Have strong communication skills and great work ethic
  • Perform other duties as assigned

Benefits

  • $17 hour plus commission
  • $18 hour plus commission for bilingual
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