Insurance Account Representative

OrthoSynetics Inc • Metairie, LA

10d

About The Position

Analyze and call on unpaid Ortho Insurance Claims that are 30 days or older. Investigate with Insurance Carriers the reason for non-payment and take the necessary action as per the scenario. Notify OIS Account Manager daily of any inquiries/requests that need their assistance or office assistance.

Requirements

• High school diploma or its equivalent
• 2-4 years of related experience
• Ability to analyze, and interpret explanation of benefits, financial screen, and collection reports.
• Ability to respond to common inquiries or complaints from customers.
• Ability to prepare clear and concise written materials for customers.
• Ability to effectively present information to supervisor and account managers.
• Ability to solve practical problems with customers and deal with a variety of personalities leaving the customer always feeling that they were assisted in a professional and fair manner.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule formats.
• Clear speech and pleasant telephone demeanor.
• Organizational skills, ability to prioritize tasks, and remain calm under pressure.
• Intermediate computer skills utilizing Microsoft Office Outlook, Word, Excel.

Responsibilities

• Contact insurance carriers regarding accounts 30 days and older.
• Re-file claims. (Excluding claims that must be mailed.)
• Edit policy information and estimated insurance portion adjustments to keep accounts accurate. This information is based on feedback from carriers.
• Send daily report to OIS-Account Manager.
• Review and resolve any tickets assigned to OIS-Call Center
• Responsible for making necessary policy and estimated insurance adjustments to keep accounts accurate.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED