Insurance Representative
Capio Partners LLC•Sherman, TX
•Hybrid
About The Position
The insurance department is seeking a Phone Representative to support our call team. The ideal candidate will be experienced in handling both inbound and outbound healthcare insurance-related calls. Training for this role may be conducted in-office but may transition to a remote work arrangement after successful completion of performance metrics.
Requirements
- Self-motivated, results oriented with strong communication and problem-solving skills
- Experience with Microsoft Office
- Excellent phone and email etiquette, professional customer service skills with complete and accurate documentation of phone calls
- Previous experience in a recovery environment with proven quality statistics
- Must have no disciplinary counseling in the past 6 months and no attendance issues. (For Internal Applicants)
Nice To Haves
- Medical terminology is a plus, but not required
Responsibilities
- Fielding inbound calls from insurance companies or employers
- Making outbound calls to insurance companies or employers
- Gathering information, screening and documentation of accounts
- Following up for payment information
- Making decisions independently
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
1-10 employees
