Instructional Technology Support Specialist

Point Loma Nazarene University • San Diego, CA

3d • $25 - $27 • Hybrid

About The Position

Point Loma Nazarene University is seeking a collaborative and service-oriented Instructional Technology Support Specialist to support innovative teaching and learning across Traditional Undergraduate programs. This role partners closely with faculty, academic departments, and instructional technology teams to develop high-quality learning experiences, maintain master course content, support instructional technologies, and ensure compliance with evolving accessibility standards. As part of PLNU's commitment to academic excellence and student success, this position plays a critical role in helping faculty leverage technology to create engaging, accessible, and effective learning environments. The ideal candidate is passionate about educational technology, enjoys solving problems, and is committed to supporting faculty through consultation, training, and ongoing instructional design support.

Requirements

• Bachelor's degree in Instructional Technology, Educational Technology, Adult Learning, Education, or a related field
• Knowledge of ADA compliance for accessible course design.
• Proficiency with Google Workspace applications
• Working knowledge of instructional technologies and Canvas LMS
• Working knowledge of HTML
• Strong written and verbal communication skills
• Demonstrated ability to manage multiple priorities and projects simultaneously
• Ability to work independently and collaboratively within a team, negotiate, and deliver projects according to established timelines.
• Attentive and active listener with the patience to hear people out and accurately restate opinions and ideas of others
• Strong customer service skills and commitment to supporting faculty and students
• Ability to maintain confidentiality
• Evidence of Christian commitment and active church involvement. In addition, staff agree to live in agreement with PLNU's Community Life Covenant.
• The job offer is contingent on the successful completion of a background check.
• PLNU will consider qualified applicants, including those with criminal histories, in a manner consistent with state and local "Fair Chance" laws.

Nice To Haves

• Master's degree in Instructional Technology, Educational Technology, Adult Learning, Education, or a related field
• Certification in Instructional Technology, or two years of instructional design, course development, teaching, or educational technology experience
• Knowledge of ADA accessibility requirements (WCAG 2.1)
• Knowledge of adult learning theories and instructional design methodologies
• Experience supporting faculty development or higher education teaching and learning initiatives
• Knowledge and experience working with a diverse population is preferred

Responsibilities

• Consult with faculty on instructional design strategies and the effective use of technology to support student learning outcomes for traditional undergraduate courses
• Assist faculty in the development and enhancement of instructional materials and course content
• Collaborate with academic departments to create, maintain, and distribute master course content
• Support faculty in implementing instructional technologies and learning tools appropriate to their courses and disciplines
• Conduct quality assurance reviews of courses, including accessibility and ADA compliance reviews
• Partner with faculty to implement recommended course improvements and accessibility enhancements
• Provide training and support for Canvas and other instructional technology platforms
• Respond to instructional technology support requests through established ticketing systems and communication channels
• Research emerging educational technologies and instructional design trends
• Identify and share best practices related to course design, accessibility, and educational technology
• Collaborate with other technology support teams to implement instructional technology solutions
• Support university efforts to meet evolving accessibility requirements and compliance standards
• Contribute to instructional technology documentation, training resources, and process improvements
• Perform additional duties and special projects as assigned

Benefits

• health
• dental
• tuition benefits for employees and dependents
• competitive retirement matching
• vacation and sick time
• 15 paid holidays per year
• opportunities to engage with our community including staff chapel and a robust wellness program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level