Instructional Technology Services Analyst 2

The Ohio State University • Columbus, OH

9d • Onsite

About The Position

The Moritz College of Law is in search of an Instructional Technology Services Analyst 2. In consultation with the Assistant Dean for Information Services, this position has primary responsibility for the support of classroom and instructional technology within the college. This position's duties are as follows: Assists in the creation of training materials and assists with troubleshooting, setup, and maintenance of instructional technology systems and equipment. The position will supervise 2–4 student employees who assist with this task. Works with faculty and staff to support instructional technology needs, including recommendations and installation of digital tools and classroom technologies, and design of instructional spaces. Guides the use of approved instructional applications and assists with implementation as needed. This position assists faculty in meeting their instructional technology needs by evaluating and selecting high-quality software, curricular tools, and educational applications, both existing and new. This work includes several phases of software procurement under the direction of the Assistant Dean for Information Services, coordinating security, privacy, and accessibility reviews with University partners. This role will also support the evaluation and adoption of instructional software tools by assisting with documentation, coordination, and required university review processes (e.g., security, privacy, accessibility). Responsible for assisting with training faculty, staff, and guests on presentation and instructional technologies and presentations. Will serve as the primary contact for outside vendors or ODTI as appropriate. Will serves as a day-to-day point of contact between the college and OTDI for operational technology support needs. Coordinates with OTDI staff on routine support activities, including issue resolution and system updates. Brings unusual or complicated issues to the Assistant Dean for Information Services for direction. Assists in implementing and developing changes to hardware and software by supporting communication efforts, tracking timelines, and setting goals and objectives related to IT at the College. Provides support for digital examinations (via Exam4, CLIO, and Mortiz-specific applications), including setup, troubleshooting, and coordination during critical exam periods. Participates in user groups and meetings to stay informed of best practices and university wide technology updates. Assist with setting goals and objectives related to IT at the College; suggest methods for improving customer service by assessing needs and identifying strategies to meet those needs. Supports the college’s digital accessibility efforts in coordination with the Digital Accessibility Coordinator, attending regular digital accessibility meetings and reporting updates to the team, facilitating review and exceptions processes for tools, creating and tracking ADA documentation, and serving as an advisor on issues of accessibility in teaching in the college. Assists with college-level IT security activities by participating in meetings and supporting required documentation and compliance tasks. Works with leadership, OTDI, and the College's Assistant Dean for Information Services to help track and complete assigned security-related responsibilities that are the responsibility of Moritz.

Requirements

• Experience working with educational technology
• Instructional technology experience
• Demonstrated ability to work collaboratively, set priorities, manage multiple projects successfully
• Strong attention to detail, verbal, written & interpersonal communication skills
• Ability to work & communicate one-on-one with faculty, staff & students
• Ability to lift up to 70 lbs.

Nice To Haves

• Demonstrated interest in and familiarity with IT security and Digital Accessibility standards and strategies.

Responsibilities

• Assists in the creation of training materials and assists with troubleshooting, setup, and maintenance of instructional technology systems and equipment.
• Supervises 2–4 student employees who assist with this task.
• Works with faculty and staff to support instructional technology needs, including recommendations and installation of digital tools and classroom technologies, and design of instructional spaces.
• Guides the use of approved instructional applications and assists with implementation as needed.
• Assists faculty in meeting their instructional technology needs by evaluating and selecting high-quality software, curricular tools, and educational applications, both existing and new.
• Supports the evaluation and adoption of instructional software tools by assisting with documentation, coordination, and required university review processes (e.g., security, privacy, accessibility).
• Assists with training faculty, staff, and guests on presentation and instructional technologies and presentations.
• Serves as the primary contact for outside vendors or ODTI as appropriate.
• Serves as a day-to-day point of contact between the college and OTDI for operational technology support needs.
• Coordinates with OTDI staff on routine support activities, including issue resolution and system updates.
• Assists in implementing and developing changes to hardware and software by supporting communication efforts, tracking timelines, and setting goals and objectives related to IT at the College.
• Provides support for digital examinations (via Exam4, CLIO, and Mortiz-specific applications), including setup, troubleshooting, and coordination during critical exam periods.
• Participates in user groups and meetings to stay informed of best practices and university wide technology updates.
• Assists with setting goals and objectives related to IT at the College; suggest methods for improving customer service by assessing needs and identifying strategies to meet those needs.
• Supports the college’s digital accessibility efforts in coordination with the Digital Accessibility Coordinator, attending regular digital accessibility meetings and reporting updates to the team, facilitating review and exceptions processes for tools, creating and tracking ADA documentation, and serving as an advisor on issues of accessibility in teaching in the college.
• Assists with college-level IT security activities by participating in meetings and supporting required documentation and compliance tasks.
• Works with leadership, OTDI, and the College's Assistant Dean for Information Services to help track and complete assigned security-related responsibilities that are the responsibility of Moritz.

Benefits

• Medical, dental and vision coverage, with Ohio State paying a significant portion of the cost.
• Paid time off, including sick and vacation time and 11 holidays.
• State retirement plan or an alternative retirement plan, both with generous employer contributions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree