Instructional Support Specialist

Leidos•Chantilly, VA

About The Position

The Instructional Support Specialist will be responsible for supporting customer requirements for the client(s) and assisting with all aspects of adult training to include, but not limited to course enrollment, registration support, classroom management and scheduling, and post-training evaluation collection and analysis. Actively collaborate with team members, manage projects independently with competing priorities, and support and manage the day-to-day support of learning programs. Assist instructor cadre in classroom reservation and set-up, communicate with senior managers to plan, organize, and track the curriculum, and assist with conducting assessment, surveys, and focus groups. The role involves creating and distributing post-training surveys and evaluations, collecting, compiling, and analyzing student training data, and preparing reports for the client. A candidate should have knowledge of Kirkpatrick's Four Levels of Evaluation and identify and support opportunities to expand project scope beyond current deliverables, actively sharing information about clients' emerging support needs and trends with team members and management.

Requirements

Must have an active TS/SCI with poly
Bachelor’s degree and at least 4+ years of equivalent work experience
5+ years working with mission support
Excellent facilitation skills that engage participants and students
Manage complex relationships with stakeholders in an environment with short deadlines and high business impact
Demonstrated experience using office productivity software
Aptitude for accurate and detail-oriented work
Strong customer service skills
Solid organizational skills, including ability to manage competing priorities for self and others, meet deadlines, and exercise good judgment
Effective interpersonal and communication skills (written and oral) for providing customer service in a diverse academic environment, and for interacting with senior client management, client and adjunct faculty, and students
Well-developed analytical and problem-solving skills
Ability to negotiate fairly and rationally, and exercise sound judgment under time pressure or in emotionally charged situations

Nice To Haves

Instructional Design Certificate
Experience with Captivate, Camtasia, Moodle, Articulate 360, Blackboard
Experience with Tableau data visualization software
Experience with DigiLearn or other LMS

Responsibilities

Supporting customer requirements for the client(s)
Assisting with all aspects of adult training (course enrollment, registration support, classroom management and scheduling, post-training evaluation collection and analysis)
Collaborating with team members
Managing projects independently with competing priorities
Supporting and managing the day-to-day support of learning programs
Assisting instructor cadre in classroom reservation and set-up
Communicating with senior managers to plan, organize, and track the curriculum
Assisting with conducting assessment, surveys, and focus groups
Creating and distributing post-training surveys and evaluations
Collecting, compiling, and analyzing student training data and preparing reports for client
Identifying and supporting opportunities to expand project scope beyond current deliverable
Actively sharing information about clients' emerging support needs and trends with team members and management