Instructional Support Coordinator

University of Waterloo•Waterloo, ON

1d•CA$80,248 - CA$100,310•Onsite

About The Position

The Faculty of Math at the University of Waterloo offers a wide variety of large multi-section first and second year courses, the administration of which is a non-trivial task. The Instructional Support Coordinator – MATH (ISC – M) acts as a central point of contact for the administrative duties of such courses while at the same time providing continuity from one term to the next. Administrative support includes: advice to instructors regarding course specific practice and university/faculty policies and procedures; managing graduate teaching assistants (TAs), undergraduate markers and co-op students; on-boarding sessional instructors; coordination of operational activities; and maintenance of course repositories and archives. ISC – M also takes an important role in teaching MATH courses.

Requirements

A master’s degree in mathematics or a related discipline.
Extensive experience in tutoring and instructional support preferably complemented with classroom or online teaching experience.
Excellent collaboration skills including verbal and written communication, and relationship management.
Excellent time management skills including the ability to foresee and balance cyclic workflows.
Attention to detail.
Proven interpersonal skills to deal effectively with a wide range of individuals, occasionally in contentious situations.
Demonstrated ability to work independently with minimal direction and as a team member in a busy and varied environment with deadlines, changing priorities and large volumes.
Ability to deliver negative feedback fairly and effectively.

Nice To Haves

Experience in recruitment and training of employees would be a definite asset.

Responsibilities

Develop their teaching skills and maintain currency with research into teaching and learning
Teach up to three sections per year
Prepare instructional material according to guidelines set out by curricular committees or the teaching team
Assist with the creation of marking schemes and solution sets for assignments and tests
Facilitate development of assessment material when called upon
Provide feedback on changes to course materials based on prior offerings of the course and information from students
Provide day-to-day support and supervision of personnel
Provide educational software and course specific training
Evaluate the performance of TAs, undergraduate markers and co-op students
Supervise and evaluate co-op work term reports
Provide feedback on initial employee budgets
Allocate employees for proctoring midterms and final examinations
Manage interpersonal issues arising from the conduct of TAs, undergraduate markers and co-op students and involve other stakeholders as appropriate
Maintain familiarity with the various technologies commonly used in core and service teaching including, but not limited to, LEARN, Odyssey, Crowdmark, Mobius, iClickers, Akindi
Oversee setup, first level trouble shooting and access to training for all course personnel to any of the needed technologies
Provide advice to the teaching team based on current scholarship in teaching and learning
Onboard new instructors
Communicate course expectations based on prior offerings to the teaching team
Maintain an archive of course material and provide suitable documents upon request
Draft and post administrative documents such as course outlines, course timetables, and agenda of teaching team meetings
Arrange for textbook orders, the posting of course notes or the posting of previously prepared digital assets as needed ensuring that related deadlines are met
Maintain the course web site in the University’s designated learning management system (LMS)
Document and report academic integrity violations
Provide periodic updates about student progress (grades, feedback)
Provide knowledge and interpretation of university/faculty policies and procedures
Respond to student enquiries related to course administration, requests for exceptions, requests for regrading, midterm and final examination conflicts, the AccessAbility Office, and academic content beyond the skill of the TAs.
Direct students to the campus’ various support services including, but not limited to, advisors, counsellors, the police and WUSA
Investigate complaints regarding the failure of learning technologies used in the course
Consult with the instructional team to decide the types of assessments to be used and who is to supply the required content for each assessment
Ensure that the deadlines are met for the creation of the assessments
Delegate the marking tasks of each assessment (in consultation with the instructional team)
Distribute assignments to students and solution sets and marking schemes for assignments and exams to markers
Organize and/or supervise the printing and marking of assignments which may include leading marking meetings and arranging rooms
Generate, maintain, and archive mark lists
Compute final grades according to the course outline
Assist in the grading of midterms and final examinations
Oversee the grade appeal/revision process
Submit final grades to Quest
Post solution sets and grades as required
Provide setup and support for assignment submission/marking systems
Apply and enforce academic regulations