Instructional Developer - Senior

Blue Cross Blue Shield of Michigan•Detroit, MI

About The Position

The Instructional Developer designs learning experiences that address business problems through a thoughtful combination of communications, eLearning, instructor-led training, performance support, and other interventions. The role ensures that high-quality, innovative, effective learning solutions are designed, developed, and delivered by different teams in a timely manner to meet business needs. The position works with stakeholders, customers, and subject matter experts to analyze needs, develop learning and support materials, and ensure instructional content is technically accurate. It develops performance-based training, cross-training, computer-based training, storyboards, and lessons for varied delivery media. The role also evaluates documentation and training systems, coordinates project communications and materials, reports project status to management, maintains knowledge of relevant technologies and learning methods, and may represent the department or division on work groups and special assignments.

Requirements

  • Experience designing and developing computer-based training, storyboards, and lessons for a variety of delivery media is required.
  • Proven project leadership or employee leadership skills or experience.
  • Knowledge of instructional design principles and the ability to develop effective, efficient training solutions for business problems and communicate recommendations to employees at all levels.
  • Knowledge of adult learning theories and ability to make content relevant to learner needs and plan instructional strategies for varied adult learners.
  • Ability to devise instructional strategies aligned with real learning contexts and select technology that supports those strategies.
  • Ability to reduce cognitive load in instructor-led training and eLearning.
  • Demonstrated analytical, organizational, and problem-resolution skills.
  • Ability to conduct group presentations and facilitate end-user training.

Nice To Haves

  • Understanding of adult learning concepts.
  • Three to five years of experience in instructional design and/or development, technical training, and/or end-user-focused technical documentation writing.
  • Clear and simple oral and written communication skills.
  • Strong eLearning authoring skills, preferably with Adobe Captivate and/or Camtasia; strong SharePoint skills; basic audio, video, and graphics editing skills; basic visual design skills; and basic familiarity with learning management systems and knowledge management systems.
  • Bachelor's degree in Instructional Technology, Training & Development, or Technical Communications.
  • Three years of experience using multimedia tools such as Captivate, Camtasia, Articulate Storyline, or Illustrator.
  • Two years of project management experience.
  • Experience with documentation or training authoring systems.
  • Technical writing skills.
  • Demonstrated skills with authoring tools such as Adobe Captivate, Articulate Storyline, Animate, or Camtasia, and SharePoint knowledge.
  • Ability to assess existing and emerging learning methods and envision how they can be applied to course development.

Responsibilities

  • Engage with stakeholders across the business to analyze needs and design high-level learning solutions using low-, medium-, and high-fidelity interventions.
  • Plan, coordinate, and develop support materials and communications for divisional and/or corporate projects.
  • Report project status to various levels of management.
  • Develop performance-based training and development systems to meet operational needs and requirements.
  • Develop cross-training for employees to carry out job functions.
  • Support department, divisional, and corporate goals.
  • Represent the department and division on work groups and special assignments as requested.
  • Establish and meet deadlines and reporting requirements.
  • Conduct needs analyses and develop materials supporting training and end users for projects, implementations, and initiatives for internal, external, and self-service customers.
  • Work with customers and subject matter experts to ensure instructional content is technically accurate and high quality.
  • Evaluate documentation and training systems for effectiveness.
  • Maintain current knowledge of relevant technology and emerging learning methods.
  • Design and develop computer-based training, storyboards, and lessons for varied delivery media.
  • Conduct group presentations and facilitate end-user training.
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