Instructional Developer - Senior

Blue Cross Blue Shield of Michigan•Detroit, MI

10d

About The Position

The Instructional Designer designs learning experiences to address business problems through communications, eLearning, instructor-led training, performance support, and other interventions. The role ensures high-quality, innovative, and effective learning solutions are designed, developed, and delivered by different teams in a timely manner to meet business needs. The position engages stakeholders across the business to analyze needs and create high-level learning solutions, which may include low-, medium-, and high-fidelity interventions. It plans, coordinates, and develops support materials and communications for divisional and corporate projects, reports project status to management, and develops performance-based training systems and cross-training to meet operational requirements. The role also supports organizational goals, represents the department or division on work groups and special assignments, and meets deadlines and reporting requirements. The Instructional Designer conducts needs analyses and creates materials for training and end users across projects, implementations, and initiatives for internal, external, and self-service customers. The role works with customers and subject matter experts to ensure instructional content is technically accurate and high quality, evaluates documentation and training systems for effectiveness, and maintains relevant technology knowledge.

Requirements

Experience designing and developing computer-based training, storyboards, and lessons for a variety of delivery media.
Knowledge of instructional design principles and ability to create effective and efficient training solutions for business problems and communicate recommendations to employees at all levels.
Knowledge of adult learning theories and ability to align course content with learner needs and instructional strategies with varied adult learners.
Ability to select technology that supports instructional strategies and real learning contexts.
Ability to reduce cognitive load in instructor-led training and eLearning.
Demonstrated analytical, organizational, and problem-resolution skills.
Ability to conduct group presentations and facilitate end-user training.
Proven project leadership or employee leadership skills or experience.

Nice To Haves

Bachelor’s degree in Instructional Technology, Training & Development, or Technical Communications.
Understanding of adult learning concepts.
Three to five years of experience in instructional design and/or development, technical training, and/or end-user-focused technical documentation writing.
Three years of experience using multimedia tools such as Captivate, Camtasia, Articulate Storyline, or Illustrator.
Two years of project management experience.
Experience with documentation or training authoring systems.
Technical writing skills.
Strong oral and written communication skills, emphasizing clarity and simplicity.
Strong eLearning authoring skills, preferably with the new Adobe Captivate and/or Camtasia.
Strong SharePoint skills.
Basic audio, video, and graphics editing skills; basic visual design skills; and basic familiarity with learning management systems and knowledge management systems.
Skills developing with authoring tools such as Adobe Captivate, Articulate Storyline, Animate, and Camtasia; SharePoint knowledge preferred.
Ability to assess emerging learning methods and envision their application to course development.

Responsibilities

Analyze stakeholder needs and design learning solutions using appropriate learning interventions.
Plan, coordinate, and develop support materials and communications for divisional and corporate projects.
Report project statuses to various levels of management.
Develop performance-based training and development systems to meet operational needs and requirements.
Develop cross-training to enable employees to carry out job functions.
Support department, divisional, and corporate goals.
Represent the department and division on work groups and special assignments as requested.
Meet deadlines and reporting requirements.
Conduct needs analyses and develop materials supporting training and end users for projects, implementations, and initiatives.
Work with customers and subject matter experts to ensure instructional content is technically accurate and high quality.
Evaluate documentation and training systems for effectiveness.
Maintain current knowledge of relevant technology.
Conduct group presentations and facilitate end-user training.