Instructional Designer - Learning Experience Focus

Acuity Inc.•Conyers, GA

37d•Hybrid

About The Position

The Instructional Designer creates customer-centered learning experiences that support our mission to educate, engage and enable our customers, partners and associates across the lighting and lighting controls industry. This role designs education that goes beyond product knowledge, enabling lighting specifiers, electrical distributors, electrical contractors, agents and other industry learners to solve real-world challenges, adopt new technologies and apply solutions with confidence. Blending instructional design, learning experience strategy, and facilitation, this position delivers application-driven learning that supports performance, adoption and long-term value. Expands beyond online training, creating end-to-end learning experience strategy and design, creating application-driven education that improves performance and adoption across the customer journey. Owns blended educational content development (eLearning, ILT, vILT) plus facilitator guides, job aids, and performance support, along with course setup and quiz tracking. Leads cross-functional content development with SMEs in Sales, Marketing, Engineering, and Product to translate technical and industry concepts into learner-ready experiences. Adds live facilitation and continuous improvement responsibilities (deliver sessions, gather feedback, iterate content in the LMS).

Requirements

3–5 years of experience in instructional design, customer education or learning and development
Demonstrated experience designing curriculum and delivering instructor led or virtual training
Foundation in adult learning theory and instructional design best practices
Experience developing and delivering learning across multiple modalities (ILT, vILT, blended, eLearning)
Confident presenter and facilitator for live learning environments
Strong written, verbal and interpersonal communication skills
Ability to manage multiple projects and priorities in a collaborative environment
Proficiency with Microsoft Office and instructional design tools
Experience with eLearning authoring tools (e.g., Articulate 360, Rise, Storyline, Captivate, iSpring, or similar)
Articulate Rise, Camtasia, Vyond, Synthesia, Canva
Experience working within Learning Management Systems

Nice To Haves

Lighting experience
Familiarity with video, audio, or multimedia tools

Responsibilities

Design and develop immersive, application-focused learning experiences that educate, engage and enable learners at every stage of the customer journey.
Apply adult learning theory and instructional design methodologies (e.g., ADDIE) to create performance-based learning that drives behavior change and real-world application.
Translate product, technical and industry concepts into clear, learner-ready course content that supports the curriculum, confident decision-making and execution.
Design and deliver scalable, blended learning experiences, including eLearning, ILT, and vILT, aligned to customer personas and lifecycle stages, driving practice, application and measurable outcomes.
Develop facilitator guides, participant materials, job aids and performance support tools that enable learning.
Partner with subject matter experts across Training, Sales, Marketing, Engineering and Product teams to transform expertise into engaging, instructionally sound learning experiences.
Collaborate with the Curriculum Coordinator to ensure learning journeys, courses, and delivery methods are grounded in real‑world outcomes, informed by adult learning best practices, and support the curriculum (where applicable).
Incorporate multimedia elements, including video, visuals and interactive activities to enhance engagement, comprehension and retention.
Facilitate live and virtual learning experiences, including webinars, ILT/vILT sessions and CEU programs.
Support hands-on, multi-day, onsite and event-based learning experiences that reflect real-world use cases and environments.
Adapt facilitation style to meet diverse learner needs, experience levels and engagement dynamics.
Maintain and update learning content within the Learning Management System (LMS).
Ensure educational content remains current with evolving products, technologies, codes and industry trends.
Gather learner and stakeholder feedback to evaluate effectiveness and continuously improve learning experiences.
Stay current on emerging instructional tools, multimedia technologies and adult learning practices.