Instructional Designer

Avalara•UNAVAILABLE, UNAVAILABLE

2d•Remote

About The Position

The Instructional Designer creates impactful learning experiences by applying outcome-based development principles and the backwards design framework. You will emphasize starting with the end in mind by defining learning goals and aligning content, assessments, and activities to measurable outcomes. You will focus specifically on building technical product training that enables learners to successfully use, configure, and troubleshoot complex products. The designer collaborates with team members to ensure training programs align with product capabilities, support real-world use cases, and address learner needs. The Product Instructional Designer meaningfully contributes in ensuring successful implementations and reducing support dependency by providing learners with the knowledge and skills needed to use the product. You will report to the Manager, Learning Strategy & Design.

Requirements

5+ years of experience designing and developing learning solutions in corporate, academic, or nonprofit settings
Demonstrated experience applying backwards design, outcome-based development, or similar instructional frameworks
Proficiency with eLearning authoring tools, multimedia design, and learning management platforms, including use of AI functionality within those tools
Ability to develop clear, measurable learning goals aligned to product workflows and business needs
Experience partnering with SMEs and cross-functional stakeholders to gather requirements and validate technical training content
Bachelor's degree in Instructional Design, Education, Learning & Development, or a related field
Experience using AI and AI-related technologies
Ability to apply AI every day to business challenges - improving efficiency, contributing solutions, and driving results for your team, our company, and our customers.
Curiosity about new AI trends and best practices, and willingness to share learnings.

Responsibilities

Design and develop technical product training materials — including eLearning courses, workshops, and simulations — using backwards design and outcome-based development principles.
Partner with SMEs, product managers, and stakeholders to identify performance gaps and translate complex product functionality into structured, learner-friendly content.
Measure learning effectiveness using formative and summative assessments, applying frameworks such as Kirkpatrick's Levels of Evaluation to continuously iterate on and improve training materials.
Manage multiple instructional design projects simultaneously, maintaining version control and updating training content according to product release timelines.