Instructional Designer

Equifax • Atlanta, GA

2d • Hybrid

About The Position

Equifax is seeking a dynamic and innovative Instructional Designer to join our Operations team. In this role, you will be responsible for elevating the skills and performance of our Direct-to-Consumer (D2C) contact center agents worldwide. This position requires a strategic thinker with creativity, intellectual curiosity, a strong analytical mindset, and a passion for driving continuous improvement in training programs. This is a hybrid position, offering the flexibility of working virtually while also collaborating in-person with the team at the Atlanta office a minimum of three days per week.

Requirements

• Bachelor's degree or higher in instructional design, adult learning theory, or a related field.
• Minimum of three years of relevant, full-time experience designing and developing complex blended learning solutions that follow adult learning principles, including Gange’s Nine Events.
• Ability to independently design, develop, and evaluate training courses and curricula using the ADDIE model.
• Experience designing and developing eLearning storyboards.
• Knowledge of assessment and evaluation strategies.
• Experience with needs analysis, project management, and training program evaluation.
• Outstanding oral, written, and presentation skills with a demonstrated ability to communicate effectively across all functional areas.
• Strong attention to detail, multitasking, analytical, and problem-solving skills.
• Ability to respond to routine as well as complex, unplanned issues while adhering to deadlines for multiple initiatives.
• Ability to independently research issues, gather evidence, and determine training needs.
• Willingness to work Tuesday, Wednesday, and Thursday in Equifax’s Atlanta-based office.

Nice To Haves

• Experience with delivering training sessions.
• Familiarity with internal audit processes and awareness of the impact of distributing internal/external corporate information.
• Demonstrable deep understanding of the rules of English grammar and usage.
• Intermediate to advanced knowledge of Google Workspace (Google Docs, Google Sheets, Google Slides, and Google Forms) and working with templates and style guidelines for branding consistency.
• Graphic design skills in Canva, Adobe, Vista2, or other platforms.

Responsibilities

• Design and develop engaging learning experiences, including instructor-led training, self-paced eLearning modules, microlearning, simulations, and assessments.
• Develop storyboards, scripts, and interactive activities.
• Craft realistic and immersive scenarios for scenario-based learning.
• Collaborate with subject matter experts (SMEs), business leaders, and the training delivery team to identify learning needs, gather content, and ensure alignment with business objectives.
• Analyze business requirements and performance gaps to design targeted training solutions.
• Prepare facilitators to deliver training effectively by providing them with necessary resources, knowledge, and support.
• Utilize data and feedback to continuously improve the quality and impact of training programs, including conducting needs assessments, analyzing learner performance, and gathering feedback.
• Conduct thorough analyses to determine training requirements, including clear learning objectives, goals, and measurable metrics.
• Oversee learning projects from analysis through implementation, maintaining comprehensive documentation throughout the curriculum design lifecycle.

Benefits

• Comprehensive compensation and healthcare packages
• 401k matching
• Paid time off
• Organizational growth potential through our online learning platform with guided career tracks.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level