Instructional Designer

Superhuman

5d•Hybrid

About The Position

Superhuman offers a dynamic hybrid model, and candidates in this role can be based remotely. You may be expected to travel to meet in person during your team’s scheduled collaboration weeks. Managers will determine in-person time according to business needs. About Superhuman Grammarly is now part of Superhuman, the AI productivity platform on a mission to unlock the superhuman potential in everyone. The Superhuman suite of apps and agents brings AI wherever people work, integrating with over 1 million applications and websites. The company’s products include Grammarly’s writing assistance, Coda’s collaborative workspaces, Mail’s inbox management, and Go, the proactive AI assistant that understands context and delivers help automatically. Founded in 2009, Superhuman empowers over 40 million people, 50,000 organizations, and 3,000 educational institutions worldwide to eliminate busywork and focus on what matters. Learn more at superhuman.com and about our values here. The Opportunity Superhuman's Customer Education group is scaling fast. We're building the systems, standards, and craft that will define how millions of professionals learn to get the most out of Superhuman over the next several years. Today, that spans training webinars, self-serve guides and courses, in-product education, and email. We're standing up an LMS and laying the foundation for new educational formats as our AI products evolve. We believe that when our customers know how to use our products deeply, they don't just succeed, they become advocates. As our first Instructional Designer, you'll define what great educational experience looks like at Superhuman and build the pedagogical foundation that lets the whole team experiment, innovate, and iterate faster with a clear definition of "good." This is a hybrid Instructional Designer / Learning Experience Designer role. You'll set the pedagogy across our self-serve Academy and instructor-led programs and partner closely with Growth, Product, and Engineering to design educational experiences embedded directly in our AI products, where some of the most important learning actually happens.

Requirements

3+ years designing learning experiences for adult learners across multiple modalities (eLearning, in-product education, live instruction, and video) at a company scaling its education function
Deep grounding in learning science and adult learning theory; you can articulate why a design decision works, not just point to what's worked before
Fluent in instructional design frameworks (ADDIE, SAM, or similar) and opinionated about when to use them, when to bend them, and when a context calls for something new
A track record of defining quality standards, rubrics, or evaluation frameworks that other people could apply consistently
Collaborated on learning experiences embedded inside a product alongside Product, Engineering, and Design, not only standalone courses outside the product surface
Use AI tools daily to accelerate your own craft (research, drafting, prototyping, evaluation) and have a point of view on how AI is changing the way adults learn software
Comfortable with data: pull from product usage, research, and CS signals to identify learning gaps, and measure learning outcomes rather than engagement vanity metrics
Can take complex subject matter (including technical AI product capabilities) and make it clear, engaging, and durable in memory
Experience in a high-growth B2B SaaS or AI company with rapid product cycles and a steady stream of net-new products. You know how to design learning for surfaces that are still being defined, and you're energized by moving targets and incomplete briefs
Thrive as a function-of-one: you're energized by defining the role as you go, building the systems, and setting the bar rather than inheriting a mature playbook
Has a demonstrated ability to work independently with minimal guidance, proactively manages tasks and priorities across multiple projects, analyzes and executes work efficiently, collaborates effectively with cross-functional teams, and thrives in fast-paced, results-driven environments.

Responsibilities

Establish Superhuman's pedagogical foundation: the principles, design patterns, and evaluation rubrics that define what "good" looks like across modalities, so the team can experiment and ship with conviction
Partner with Growth, Product, and Engineering to leverage our Academy resources and design learning experiences across our products
Work with subject matter experts, UXR, Customer Success, and Support to identify the knowledge gaps and learning outcomes that matter most, and translate them into curriculum that makes the learning stick
Set and uphold quality standards across academy courses, guides, videos, and live sessions and build the review process that keeps them high as the team scales
Shape the strategy for interactive learning features (assessments, credentialing, adaptive paths) as the program matures, including how we measure whether customers are actually learning

Benefits

Excellent health care (including a wide range of medical, dental, vision, mental health, and fertility benefits)
Disability and life insurance options
401(k) and RRSP matching
Paid parental leave
20 days of paid time off per year
12 days of paid holidays per year
two floating holidays per year
flexible sick time
Generous stipends (including those for caregiving, pet care, wellness, your home office, and more)
Annual professional development budget and opportunities