Instructional Designer

Full House Resorts, Inc•Waukegan, IL

4d•$72,500 - $116,250•Onsite

About The Position

We are seeking a dynamic, agile Instructional Designer who thrives in a fast-paced environment and loves to get their hands dirty. We are building our Training & Development program from the ground up, and we need a high-energy professional who will hit the ground running. This is not a learning role; we need a swift mover who can pivot on a dime and build impactful learning solutions immediately. The ideal candidate possesses deep roots in the hospitality, casino, or food and beverage (F&B) industries. You are flexible in your skills, eager to learn and grow with the team, and love to get out on the casino floor with our frontline team to facilitate training. An expert ability to extract operational knowledge from subject matter experts (SMEs) and translate it into world-class training programs is a must.

Requirements

High school diploma or GED required.
3 to 5 years of proven professional experience in instructional design.
A portfolio demonstrating original eLearning and curriculum development is required.
Advanced proficiency with industry-standard eLearning authoring software, specifically Articulate 360 (Storyline and Rise) or Adobe Captivate.
Proficiency with multimedia development tools, including video editing/animation software (Camtasia, Vyond) and graphic design platforms (Canva, Adobe Creative Cloud).
Exceptional communication, interviewing, and relationship-management skills when working alongside operational managers and technical SMEs.
Must be flexible, adaptable, and willing to assist with diverse facets of the Training & Development department, including public speaking and frontline operational support.
Ability to obtain and maintain an Illinois Gaming Board (IGB) license.

Nice To Haves

Bachelor’s degree in Instructional Design, Education, Human Resources, or a related field is preferred.
Previous professional experience within a casino, hospitality, or food & beverage (F&B) environment is highly preferred.

Responsibilities

Design, develop, and implement comprehensive blended learning solutions from scratch, including eLearning modules, instructor-led curricula, microlearning, and on-the-job training aids.
Partner as an expert consultant with subject matter experts (SMEs) across casino operations, food & beverage, and hospitality to extract operational knowledge and build structured training content.
Spend time on the casino floor and operational areas with frontline staff to deeply understand training needs, evaluate course effectiveness, and foster team growth.
Deliver and facilitate engaging live, virtual, and classroom training sessions as needed to support property-wide development goals.
Rapidly prototype, update, and pivot training materials to align with the dynamic, 24/7 demands of a premier gaming and entertainment environment.
Maintain accurate version control, updates, and compliance alignment for all instructional assets.