Instructional Designer

ACE Hardware • Denver, CO

4d • $70,000 - $73,000 • Hybrid

About The Position

The Instructional Designer is responsible for the design, development and deployment of all training content within the Ace Handyman franchise network. This position helps Ace Handyman Services by ensuring of well-designed, quality online, classroom, and virtual training focused on engagement of adult learners. This position serves as a functional expert on adult learners, curriculum and/or instructional design. Beyond managing content, the position requires an individual with a strong adult education background who can adapt content to engage adult learners.

Requirements

• Bachelor’s degree in Adult Education or equivalent
• 4+ years in instructional or curriculum design with direct experience (previous work history with a title of Instructional Designer or Curriculum Designer may be required)
• 4+ years of experience using a learning management system
• 2+ Years’ experience with course authoring tools (Articulate, Adobe, PowerPoint, Camtasia, etc)
• 2+ years of experience in database management and reporting tools
• Certification in Instructional Design or Curriculum Development from ATD, CRI or equivalent
• Working knowledge of ADDIE or SAM design models
• Proficient in Microsoft Excel, TEAMs, and Office 365 Suite
• Excellent collaborative communication, critical thinking, multi-tasking, analytical, organizational, and problem-solving skills required
• Must have a “whatever it takes” attitude and be adaptive to the growing franchise system with an evolving Service Path & work environment.
• Must be a high-quality producer in autonomous working situations and a self-motivator

Nice To Haves

• Experience with Cornerstone LMS a plus
• Working knowledge of franchise principles and business operations a plus

Responsibilities

• Design and develop comprehensive training programs for franchise owners, office staff, and field technicians.
• Use a preferred design methodology to deliver high impact training experiences.
• Produce high-quality e-learning modules, "how-to" video scripts, technical manuals, and instructor-led training (ILT) materials.
• Create and update documentation and materials to support both synchronous and asynchronous learning, eLearning, simulations, educational materials, job aids, etc.
• Partner within the franchise network including franchise owners, office and field staff to capture best demonstrated practices in training content.
• Manage stakeholders in training content development including feedback, approvals, etc., while maintaining integrity and a willingness to help at all times.
• Upload, track, and maintain content within our Learning Management System to ensure nationwide consistency.
• Use Learning Management System to track classroom and formal training and report training results to all impacted groups.
• Develop assessments and feedback loops to measure training effectiveness and "time-to-competency" for new hires.
• Be helpful to stakeholders, colleagues, and partners in learning at all times.
• Be an active stakeholder in system migration and upgrade projects including active participation, collaboration, and executing critical tasks.

Benefits

• Incentive/Commission/Bonus opportunities (Based on role / grade level)
• 401(k) retirement savings plan with matching company contributions, eligible on your first day!
• Comprehensive health coverage (medical, dental, vision, company paid short-term disability, and long-term disability) and life insurance benefits for you and your dependents.
• Warehouse Merchandise Discount!
• Paid time off & paid holidays (depending on role and month of hire)
• Career Growth & opportunities within several channels (Plumbing, Heating, Cooling, Electrical, Handyman, Customer Service and others).
• Robust Employee Assistance Program, which will provide professional assistance for personal, legal, financial, work, childcare and elder care support.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level