Instructional Designer & Trainer

Nextiva • Scottsdale, AZ

5d • Onsite

About The Position

Redefine the future of customer experiences. One conversation at a time. At Nextiva, we’re reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric platform. Powered by AI, driven by human innovation. Our culture is forward thinking, customer obsessed and built on the belief that meaningful connections drive better business outcomes. Whether it’s through our signature Amazing Service®, the technology we create, or the experiences we cultivate, connection is at the core of who we are. If you’re ready to collaborate with incredible people, make an impact, and help businesses everywhere deliver truly amazing experiences, this is where you belong.

This is an onsite role based at Nextiva’s Scottsdale headquarters (9451 E. Via de Ventura, Scottsdale, AZ 85256). Working together onsite strengthens how we operate, enabling faster decisions, clearer communication, and stronger execution, so you can make a greater impact and move work forward with speed and clarity.

In-Office Expectation: This role is expected to work onsite four days per week. Specific scheduling and flexibility will be guided by your leader to support both team collaboration and individual productivity.

Nextiva is looking for an Instructional Designer & Trainer to own the new hire experience. You'll build and teach the onboarding program that takes a brand new employee from day one to ready for the job, across Sales, Support, Professional Services, and other teams as we grow. This is a design-and-deliver role, so you'll write the curriculum and then stand up and teach it to every incoming cohort. This is an associate-level role, based in our Scottsdale office.

Requirements

• 1-3 years in training delivery, onboarding, instructional design, enablement, sales, support, or another customer-facing role, ideally at a B2B SaaS or technology company
• Bachelor's degree in Business, Instructional Design, Education, Communications, or a related field, or equivalent practical experience
• Experience teaching or presenting to a group, both in person and over Zoom, Microsoft Teams, or a similar platform
• Strong written communication skills, with the ability to distill technical information for an audience that is brand new to it
• Solid organization and project management skills, with the ability to teach one cohort while preparing the next
• Working knowledge of Microsoft Office and Google Workspace
• Genuine interest in learning our platform in technical depth
• Based in the Scottsdale, Arizona area, or willing to relocate. This role works in office

Nice To Haves

• Experience running a new hire onboarding or bootcamp program
• Experience with Docebo preferred
• Experience with authoring tools such as Articulate Storyline, Rise, Adobe Captivate, or Camtasia
• Familiarity with UCaaS, CCaaS, VoIP, or cloud communications concepts including IVR, call routing, reporting, and integrations
• Background in B2B sales, sales engineering, or technical support
• Coursework or certification in instructional design, adult learning, or ADDIE
• Video editing, graphic design, or Adobe Creative Suite experience
• Experience working in an LMS or similar learning platform, including building assessments and tracking completion

Responsibilities

• Lead onboarding cohorts from kickoff through graduation, delivering instructor-led, virtual, and blended sessions on the product, our systems, and how the work actually gets done
• Build and maintain the onboarding content new hires learn from, including guides, job aids, quick reference sheets, practice scenarios, and knowledge checks
• Teach platform fundamentals so a new hire can explain what Nextiva does, navigate the product, and connect features to why a customer cares
• Run role plays, hands-on exercises, and skills assessments, and certify that each new hire is ready before they take live customer work
• Check in with recent graduates during their first weeks on the floor and deliver follow-up sessions where the gaps show up
• Work with hiring managers to define what ready looks like for each role, report cohort progress, and flag learners who need extra support early
• Keep onboarding current as the product, tools, and processes change, so no cohort learns something out of date
• Track completion, assessment scores, certification results, and time to productivity for each cohort, and report what you find to the L&D team
• Manage day-to-day LMS operations — system configuration, user support, permissions, course publication, learning assignments, and data accuracy across the full platform
• Load, configure, test, publish, maintain, review, update, archive, and retire learning content, courses, curricula, certifications, videos, and AI-enabled learning features in accordance with organizational standards
• Archive and retire outdated content as needed
• Develop and maintain user guides, FAQS, and training materials
• Generate an analyze LMS reports on user engagement, course completion, and compliance
• Ensure accurate training records for users and regulatory requirements
• Identify trends and gaps in training through data analysis

Benefits

• Multiple health plan options to suit your needs, including medical, dental, vision, and telemedicine coverage
• Life, disability, and supplemental indemnity plans
• Flexible Time Off for salaried employees, PTO for hourly employees, Paid Sick Time, Paid Parental Bonding Leave, and holiday pay
• 401(k) with company match, Health Savings Accounts with company contributions, Dependent Care FSA
• Employee Assistance Program (EAP) and comprehensive wellness initiatives
• Access to ongoing learning and development opportunities and career advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level