Senior Technology Trainer Instructional Designer

AlxTel, Inc.•Annapolis, MD

3h•$120,000 - $170,000•Hybrid

About The Position

AlxTel, Inc. is seeking an experienced Senior Technology Training Specialist to support a long-term technology training and user enablement engagement in Annapolis, Maryland. The successful candidate will be responsible for planning, developing, and delivering instructor-led technology training, creating technical documentation and instructional materials, developing training videos and interactive learning content, and supporting users across a range of commercially available and specialized/proprietary software applications. This is not a software developer, database administrator, help desk, or traditional IT engineering position. We are specifically seeking a technology professional whose core expertise is technical training, instructional design, end-user technology adoption, and technical documentation. The ideal candidate will have significant experience teaching professional users how to effectively use technology, particularly Microsoft 365 applications such as Microsoft Teams, SharePoint, OneNote, Copilot, Word, Excel, PowerPoint, and related enterprise applications. The candidate must be comfortable conducting both in-person and virtual instructor-led training, translating complex technical concepts into understandable learning material, working with subject matter experts, and developing high-quality documentation and multimedia training content.

Requirements

Bachelor's degree from an accredited university.
7+ years of experience as a Technology Trainer, Technical Trainer, Software Trainer, IT Trainer, or similar technology-training professional.
Experience training users on proprietary and/or advanced commercial software.
Experience providing Microsoft technology training.
Experience delivering instructor-led training to professional users.
5+ years of experience developing technical documentation.
Experience developing software user guides and training materials.
Experience designing and delivering adult-learning programs.
Experience developing training videos.
Experience developing interactive or recorded training.
Experience using instructional-design and multimedia development tools.
Experience managing technology-training projects from initiation through completion.
Experience working with technical SMEs and business stakeholders.
Experience supporting large organizations, government entities, judicial/legal environments, regulated organizations, or other complex enterprise environments.
Instructor-led software training
Virtual training
Hands-on classroom instruction
Technology adoption
Software demonstrations
Adult learning principles
Learning objectives
Curriculum development
Instructional modules
Training exercises
Quick Reference Guides
Quick Reference Cards
User guides
Technical procedures
Web-based training content
Training videos
Screen recordings
Interactive training
E-learning content
Microsoft Teams
Microsoft SharePoint
Microsoft OneNote
Microsoft Copilot
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Microsoft 365
Excellent verbal communication
Excellent written communication
Professional presentation skills
Strong customer service
Project management
Time management
Stakeholder coordination
Problem solving
Organization
Ability to manage concurrent assignments
Confirmation of Bachelor's degree
Summary of technology-training experience
Summary of technical-documentation experience
List of Microsoft 365 applications they have trained
List of instructional-design/e-learning tools used
Confirmation of ability to work two days per week on-site in Annapolis, Maryland
Confirmation of availability for a long-term engagement
Confirmation that a previously created, non-confidential technical training work sample is available
Availability of recent professional references who can verify relevant training experience

Nice To Haves

Experience with Camtasia
Experience with Articulate 360
Experience with Vyond
Experience with similar screen-recording, e-learning, video-production, or instructional-design platforms
Experience developing training programs for new Microsoft 365 features, application rollouts, technology adoption initiatives, or organizational change initiatives is particularly valuable.
Candidates should therefore live within a practical commuting distance of Annapolis or be willing to relocate.

Responsibilities

Plan, develop, organize, and deliver hands-on instructor-led training for commercially available and proprietary software applications.
Conduct technology training for individuals and groups with varying levels of technical proficiency.
Deliver both in-person and virtual training sessions.
Apply appropriate adult learning principles and instructional methodologies when designing and delivering training.
Translate complex software features, technical processes, and workflows into clear, understandable instruction for professional users.
Develop structured lesson plans and training programs based on identified learning objectives.
Adapt training methods based on audience skill level, business role, and learning requirements.
Facilitate interactive demonstrations, exercises, scenarios, and hands-on learning activities.
Provide clear answers to user questions and identify areas requiring additional instruction or clarification.
Evaluate training effectiveness and recommend improvements to training content and delivery methods.
Design complete instructional modules for software applications and technical processes.
Create structured training curricula and learning paths.
Develop Quick Reference Guides (QRGs).
Develop Quick Reference Cards (QRCs).
Create step-by-step user instructions.
Develop technical user guides and training manuals.
Create web-based instructional content.
Develop instructor guides and participant materials.
Produce presentations and supporting classroom materials.
Develop exercises, scenarios, and demonstrations.
Create technical documentation for commercially available and proprietary software.
Maintain and update existing training documentation when applications or processes change.
Ensure documentation is accurate, professional, easy to understand, and appropriate for the intended audience.
Develop training videos supporting software applications and technical processes.
Develop interactive recorded training.
Record software demonstrations and walkthroughs.
Edit and produce instructional video content.
Develop interactive e-learning modules.
Create multimedia learning experiences appropriate for professional users.
Convert classroom instruction into reusable digital learning content where appropriate.
Maintain existing video and interactive training materials as software and business processes evolve.
Manage training projects from initiation through completion.
Develop project and training plans.
Establish milestones and deliverables.
Track progress against deadlines.
Coordinate training schedules.
Manage multiple concurrent training initiatives.
Coordinate with technical teams, business stakeholders, and subject matter experts.
Identify dependencies, risks, and potential schedule impacts.
Provide regular project status and progress updates.
Ensure training deliverables are completed on time and meet quality expectations.
Maintain organized training materials and project documentation.
Work effectively with internal and external Subject Matter Experts (SMEs).
Gather technical information from SMEs and translate it into user-friendly instructional content.
Understand user challenges and training needs.
Identify and troubleshoot user-defined technology challenges.
Recommend appropriate training or instructional solutions.
Demonstrate strong customer-service skills.
Communicate effectively with users at different technical proficiency levels.
Present technical information clearly to both technical and non-technical audiences.
Establish productive working relationships with stakeholders.