Senior Instructional Designer

REE Medical

6d•$70,000 - $90,000•Remote

About The Position

REE Medical is seeking a Senior Instructional Designer to build training content, SOPs, and operational documentation from the ground up. This role is embedded directly within operations and will work hands-on with subject matter experts to extract undocumented processes, design curriculum, and produce structured training materials across multiple teams. You will be responsible for creating e-learning content, facilitator guides, assessments, and process documentation in an environment where most institutional knowledge currently lives as tribal knowledge, scattered recordings, or informal notes. This is a builder role. You are designing and producing the training materials that will define how this organization onboards, upskills, and scales.

Requirements

Bachelor's Degree in Instructional Design, Organizational Development, Communications, or equivalent relevant experience
5+ years of experience in instructional design, curriculum development, or L&D content creation, with at least 2 years focused on operational or process-based training
Demonstrated portfolio of training programs, SOPs, or curriculum built from scratch in environments where documentation did not previously exist
Experience supporting complex, multi-department operations with 50+ employees across distinct teams, each with unique workflows and training needs
Proven experience leading SME extraction sessions, including structuring interviews, validating process accuracy, and converting verbal knowledge into published, structured training content
Experience architecting training platforms end-to-end, including information hierarchy, role-based learning paths, content categorization, and user navigation
Strong written communication with the ability to translate highly technical, multi-step operational processes into clear, accessible training for varied skill levels
Experience establishing and maintaining content update cycles tied to process changes, ensuring training never falls out of alignment with live operations

Nice To Haves

Experience with Trainual or similar SOP-focused training platforms (Lessonly, Guru, Confluence, Notion)
Experience building training infrastructure for organizations during periods of rapid growth or operational scaling (2x+ headcount growth)
Background in operations-heavy environments with multi-step, compliance-sensitive workflows requiring high accuracy
Experience integrating multimedia content (Loom recordings, screen captures, embedded video) into structured training modules
Experience working in remote-first or distributed team environments across multiple time zones
Comfort working across multiple operational systems (project management, CRM, communication platforms) and documenting how they interconnect within workflows
Experience creating train-the-trainer programs or enabling managers to become content contributors within an established framework

Responsibilities

Build training content, SOPs, and workflow documentation from scratch for multiple operational teams with distinct processes and skill requirements
Design structured learning paths that sequence content logically for new hire onboarding, cross-training, and ongoing skill development
Create clear, engaging instructional content that breaks down complex multi-step workflows into consumable, retention-focused training
Develop reusable templates and content standards that enable future content creators across the organization to build consistently
Conduct structured interviews and working sessions with subject matter experts and team managers to extract, validate, and document workflows
Observe and map operational processes that currently exist only as tribal knowledge, turning "how we actually do things" into documented, trainable content
Partner with leadership and team managers to identify training gaps, prioritize content builds, and validate accuracy of documented processes
Translate complex operational procedures into structured documentation that serves both as training material and as living reference
Own the content architecture, determining how training is organized, categorized, and sequenced across teams and roles
Establish content governance standards including version control, review cycles, update triggers, and ownership assignments
Build and manage a content maintenance cadence, ensuring SOPs and training stay current as processes change
Provide regular progress updates to leadership on build status, content coverage, and identified gaps
Support process enhancement initiatives by updating training and documentation as workflows are refined
Identify opportunities where clearer documentation or better training design can improve operational performance
Build feedback loops with teams to identify where training is falling short and iterate accordingly

Benefits

Competitive salary: $70,000 - $90,000/yr depending on experience.
Health, dental, and vision insurance with Company-sponsored Life Insurance
Retirement savings plan with company match
Vacation time off, sick time off, and holidays
Ongoing training and development programs
Opportunities for advancement within the company
Flexible work schedules
Remote-first environment with company-wide conferences annually
Employee assistance program for personal and family well-being
Employee discounts on products and services through Insperity
Recognition programs for outstanding performance
Company-sponsored social events and activities
Ability to travel twice per year, to Annual Company Conference and IT Team Onsite, as well as potential for additional Leadership meetings.